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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c01488581

版本: 1

HP 筆記型電腦 ─ 登入時不會顯示登入文字且 Windows 顯示指向 Win32K.SYS 的藍色畫面錯誤訊息

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 20-Jun-2008

Last updated : 20-Jun-2008

DESCRIPTION
登入 Windows 時,文字沒有顯示在憑證方塊內。 僅在憑證方塊的最上方顯示一個藍色的列。 筆記型電腦在登入後,間歇性地停止回應或是顯示一個指向 Win32K.SYS 的藍色畫面錯誤訊息。
錯誤訊息:
BugCheck 8E, {c0000005, bf81bf70, a3ae7610, 0}
Probably caused by: win32k.sys ( win32k!xxxSystemParametersInfo+672 )

SCOPE
受此問題影響的筆記型電腦,已列於此 Advisory 最下方的「影響平台」中。
RESOLUTION
欲解決此問題,更新至可自 www.cisco.com 取得的最新版 Cisco Security Agent 軟體
注意:
上列的一或多個連結將您帶離惠普公司網站。對於非惠普公司網站上的資訊,惠普公司無法控制也恕不負責。

Hardware platforms affected : HP Compaq nc6400 Notebook PC, HP Compaq tc4400 Tablet PC

Operating systems affected : Microsoft Windows XP Professional Edition(Standard HP Product)

Software affected : Not applicable

Support Communication Cross Reference ID : IA01468843

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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國家/地區: 中國香港

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