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HP 顧客貼心服務 - 知識庫

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HP Notebook PCs - Notebook QuickPlay Button Boots into Windows Instead of Launching QuickPlay

This document pertains to Compaq Presario V3000 series and HP Pavilion DV2000 series Notebook PCs with Windows Vista.

Identifying a problem with Quickplay

On some notebook models (Compaq Presario V3000 or HP Pavilion DV2000), pressing the QuickPlay button causes the notebook to boot into windows instead of launching QuickPlay.
To resolve this issue, perform the actions below to install an updated BIOS, version F.37 or later.

Determine type of processor

To determine the type of processor in your Compaq Presario V3000 or HP Pavilion DV2000, perform one of the following actions:
  • Press the fn and esc keys at the same time to open the HP System Information window.
  • Click Start, right-click Computer, and then select Properties to open the Windows System window.

Download and install BIOS update F.37 or higher from the HP web site

To download and install the latest BIOS, perform the following actions:
  1. Click Software & Driver Downloads on the HP web site.
  2. Type your product name/number in the for product field, and press Enter.
  3. Click the link for your specific model on the Product search results page.
  4. Select the specific operating system to open the driver window.
  5. Scroll down to the BIOS section and click the Winflash system BIOS for the specific processor in the notebook PC.
    注意:
    Depending on the model selected, there may be two BIOS updates listed (one for AMD processors and one for Intel processors). See Determine type of processor.
  6. Read the BIOS information, then click Download only, and download the file to a convenient location on the PC.
  7. After the file is downloaded, navigate to the location where the file was saved and double-click the file to begin the installation of the updated BIOS.
  警告:
Do not interrupt the BIOS installation process. Interrupting the process, or attempting to install the incorrect BIOS will cause damage to the BIOS and will require that the PC be repaired at an HP authorized facility.

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國家/地區: 中國香港

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