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HP LaserJet - Install a full feature driver or full solution to print in Windows 7 or Windows 8 using a USB connection

Introduction

Some HP printers, multifunction printers and All-in-Ones may not come with a driver, or may come with a basic driver built into the Windows 7 operating system (OS) (in-OS driver). In-OS drivers do not include the same features provided on the printer CD or in the full feature or full solution download.
Customers who do not have a printer CD, who do not have a basic driver included with their printer, or who want to upgrade from the basic print driver to a full solution, can use the steps provided in this document to find out where to obtain and how to install the full feature or full solution download.

Before you begin

Full feature drivers or full solutions are recommended for most printers when available. The full solution is a collection of software that includes the complete set of drivers, installer software, and other administrative tools also provided with the printer's software CD. Before you begin, make sure that there is enough memory and space on the computer to download the full solution and set aside enough time to allow the download to complete.
If you need a basic driver because the full solution download is too large (up to 320 MB) and you do not have a basic driver included in the Windows 7 OS, some printers have a smaller, printer-specific driver available for download from www.hp.com. The printer-specific driver (Plug and Play, for example) can typically be found on the individual printer page under the Driver - Product Installation Software section.
note:
Universal Print Drivers (UPDs) are available for many printers but may not be the best choice for the printer. UPDs are not recommended for all multifunction printers because they are print only.

If you have a multifunction printer, use the full solution available for the printer. If the full solution download is too large, use the printer-specific solution (e.g. Plug and Play, Print/Scan, PCL6 (non UPD), etc.). If a printer-specific solution is not available, use the In-OS driver if included with the Windows 7 operating system.

If you are not sure whether a basic In-OS driver is already installed or for more information on how to install the driver included in the Windows 7 OS, go to Install the Printer Driver through the Windows 7 Operating System. If you do not have a basic driver included with the printer, or you want more advanced functionality but do not have a full solution available for the printer, go to How to Select the Correct Print Driver.
This document provides download and installation instructions using a USB for the full feature driver or full solution provided by HP for supported printers in use with Windows 7. If you are installing through a network, go to Install an HP full feature driver or full solution on a network in Windows 7 or Windows 8.

Select a full feature driver or full solution

Full solution drivers, when available, are typically located under the Software or Driver sections on the individual printer support and driver pages.
Some examples might include one of the following full feature or full solution driver options:
  • Americas - Full Software and Drivers Solution
  • HP LaserJet Full Feature Software and Driver
  • HP Color LaserJet Series Full Software Solution, or
  • HP LaserJet Series Full Software Solution Americas/Europe
  • HP Color LaserJet Printer Software
note:
Some printers, such as the HP Color LaserJet Enterprise CP5525, may have a variance in the full solution name (e.g. HP Color LaserJet Enterprise CP5525 Printer Software).
To download the full solution, go to HP Support, or click the back button on the browser to return to the printer page on the HP Web site.
note:

Download the full feature driver or the full solution

This section provides information on where and how to download the full feature or full solution print driver.
  1. Go to HP Support and select Drivers & Downloads.
  2. Type the printer name / number in the search box, click Go, and then select the model from the search results.
  3. Select the language from the drop-down list and then select the operating system.
  4. Locate the file (e.g. HP LaserJet Full Feature Software and Driver or HP LaserJet Full Software Solution, etc.) on the printer page and then click Download.
    note:
    Full feature or full solution drivers are typically found under the Software or Driver sections.
    note:
    Downloading a full feature or full solution driver can take some time. Please allow sufficient time for the download to complete. If you are using a dial-up connection, this download may be too large (up to 320 MB) and you may need to order the software CD. To find out whether a CD is available for the printer, go to the printer page. When available, software CDs are typically found under the CD-ROM order page - CD/DVDs section. To order, click Obtain software and follow the instructions to order the software CD online.
  5. Click Save, select the location where you want to save the .exe file, and then click Save again.

Install the full feature driver or full solution

Use these instructions to extract the driver files, launch the installation guide, and to install the full feature or full solution driver when you are directly connected to the computer via a USB cable or parallel port.

Extract the files and launch the installation guide

Follow these steps to extract the files and start the installation.
  1. Make sure the USB cable is disconnected from the printer and from the computer.
    note:
    Do not connect the USB cable until prompted to do so during the software installation process.
  2. Locate the .exe file saved to the computer and then double-click the driver file to extract the files and start the installation.
    note:
    If you receive a Windows security alert(s), allow the driver to continue the installation.
  3. If a green Welcome screen is displayed, click the printer series name and, if prompted, then select USB. Otherwise, skip to the next step.
    note:
    The following screen shots are intended as a guide. There may be slight variances between printers. Follow the on-screen prompts during the installation process to complete the driver installation for the printer.
  4. If a Begin Setup screen is displayed, click Install the software on the upper menu. Otherwise, skip to the next step.
    note:
    If you receive a reminder to not connect the USB cable until prompted, click Install the software at the bottom of the reminder dialog box.
  5. Click Install and then wait for the installation to initialize.
  6. Select Easy Install (recommended), click Next, and then wait for the installation files to prepare.
    note:
    If you receive a Windows security alert(s), allow the driver to continue the installation.

Install the driver using a USB

Follow these steps to install the full feature or full solution driver.
note:
Do not connect the USB cable until you are prompted to do so during the software installation process.
  1. Select Directly to this computer using a USB cable and then click Next.
    note:
    If you receive a Windows security alert(s), allow the driver to continue the installation.
  2. When prompted to Connect your device now, make sure the printer is turned on and connect the USB cable to the printer and to the computer.
  3. When the Device has been detected, click Next and then wait for the installation process to finish.
    note:
    If you receive a Windows security alert(s), allow the driver to continue the installation.
  4. If you receive an Auto Firmware Downloader notification, allow the firmware update to complete and then click Continue.
  5. If you receive a prompt to sign up with HP, click Next to register the printer and sign up for software update notifications, or click Cancel to close the window and finish the driver installation.
  6. When the software installation is complete, click Finish or click Exit and then restart the computer when prompted.
    note:
    To print a test page before you exit and restart, click Print Test Page.
note:
If an Install More Product Software option is available, click the link to install the Toolbox Fx feature.

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