Welcome to your HP Support virtual repair center
Need help getting a PC repair started? Follow these steps:
Scan your PC
Enter code
Start repair
Scan your PC
Scan your PC to find out if your PC needs a repair, run HP PC Hardware Diagnostics for Windows support tool. It can find and fix problems or provide a code to help you get a repair started easily online. HP PC Hardware Diagnostics for Windows comes pre-installed on new HP computers, but if not on yours, download below:
Test includes:
- Battery & Power
- Memory
- Hard drive
- Wireless
- Keyboard
- Processor
And more...
VIDEO:
Learn how to test your HP computer hardware from Windows
Enter your failure ID code to start the repair process
If our support tools have determined your PC needs a repair and you received a 24 digit error code please enter it below along with your product number. You will then be directed to the resources you need to get your PC repair started..
* required field
Help with broken parts and problems not solved with support tools
Some issues like broken hinges and cracked screens can not be detected by a support tool but still need to be repaired. Please contact us to initiate a repair for these cases.
Troubleshoot PC issues with our additional support tools
Find automated diagnostic tools that can help resolve common computer issues like no power no boot, slow pc, sound issues, wireless networking, recovery, and Windows issues.
Use one of our support tools to find and fix common printer problems
Find and fix printer problems with HP Print and Scan Doctor
Find and Fix problems like:
- Printer set up
- Printer offline
- Print job stuck in queue
- Cannot print
- Cannot scan
And more...
For Windows Only
VIDEO:
How to fix Print and Scan Problems Using HP Print and Scan Doctor
Help with broken parts and problems not solved with support tools
Some issues like broken hinges and cracked screens can not be detected by a support tool but still need to be repaired. Please contact us to initiate a repair for these cases.
Troubleshoot printer issues with our additional support tools
Learn how to identify and resolve common issues with your HP Printer with the help of our various automated solutions including diagnostic tools, virtual agent and troubleshooters.
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Check your repair status online
HP will provide you with all details available including shipping information and the expected delivery date. You’ll enter your service order number and then either your email address or the serial number of your product on the next screen.
Check your repair status now
If you cannot find your repair status, please contact us.
More help
Contact HP Support to start a case or get help.
Contact us
Maintain your HP devices with built- in automated support, updates, and fixes for your PC’s and printers
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