Fix Scanning Issues | HP® Support

Scanner issues

Is your HP scanner not working? You may experience a range of scanner symptoms or error messages, such as:

Computer can't communicate or connect to scanner
Computer can't find HP Scan
HP printer will not scan to computer or email
Scan button not working
Scanner keeps disconnecting or freezing
Computer not found on scanner

Use our Print and Scan Doctor app to resolve scanner issues. You can also get guided help with our automated Virtual Assistant, or follow the manual troubleshooting steps provided below.

Print and Scan Doctor

Download and run this app to automatically fix a wide range of printer-specific issues.

Requires Windows 7 or later

Still need help? Try these automated solutions.

Virtual Assistant

Start Virtual Assistant >

Video tutorials

For more help with scanning issues, visit: HP printers - Scanner not found or connected (Windows, macOS).

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Scanner issues

Print and Scan Doctor

For more help with scanning issues, visit: HP printers - Scanner not found or connected (Windows, macOS).

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