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HP LaserJet Pro 4001-4004, MFP 4101-4104 - 13.14, 13.15 jam error in the duplexer

Use the following procedure to check for paper in all possible jam locations in the automatic duplexer.

Recommended action for customers

When a jam occurs, the control panel displays an animation that assists in clearing the jam.

  • 13.14, 13.15 jam error in the duplexer

  1. Completely remove Tray 2 from the printer.

    Remove Tray 2
  2. Push the green button to release the duplex pan.

    Push the green button to release the duplex pan
  3. Remove any jammed paper.

    Remove jammed paper
  4. Close the duplex pan.

    Close the duplex pan
  5. Reinsert Tray 2.

    Close Tray 2
  6. Press the front door release button.

    Press front door release button
  7. Open the front door.

    Open front door
  8. Close the front door.

    Close front door

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Country/Region: Hong Kong SAR

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