HP LaserJet Enterprise, HP PageWide Enterprise - Troubleshoot AirPrint issues

Follow these steps to check compatibility:

1. Make sure that you have an AirPrint-compatible printer (see the Applicable printers section above).

2. Make sure you have an iOS device or Mac that can use AirPrint:

   • Mac computers running Mac OS X 10.7 and newer:

     Note:

     AirPrint is not supported in Mac OS versions 10.6 and earlier.

   • iOS devices running iOS 4.2 and newer (iPad, iPhone^® 3GS or newer, and iPod Touch^® third generation or newer)

     Note:

     Not all features are compatible with all iOS devices. iOS 4.2 can be installed as an iOS update to a current or older iOS device, or might already be included with a new Apple iPad, iPhone, or iPod touch.

3. Make sure you have applications that can be used with AirPrint:

   • Mac computers work with AirPrint in any application that supports printing.

   • iOS devices work with AirPrint in the following application types:

     • Mail

     • Photos

     • PDFs in iBooks

     • Safari

     • Third-party apps with built-in printing

To use AirPrint, the printer must be connected to the same wireless network subnet as the Apple iOS device (laptops can be connected wirelessly or to a wired (Ethernet) network).

1. Make sure that the printer is turned on and that it is in a Ready state.

2. Make sure that the printer has paper in the tray, and that ink or toner is not empty.

3. Make sure that the printer is connected to a local network.

   Note:

   AirPrint is not supported via USB. If the printer is connected via USB to a Mac computer, AirPort Base Station, or Time Capsule, try using the software created for the printer for OS X 10.7, OS X 10.8, or OS X 10.9 (Mavericks) instead of AirPrint.

4. Make sure that the iPad, iPhone, or iPod Touch is wirelessly connected to the same 802.11 wireless network as the printer. Mac computers can be connected via a wired (Ethernet) or wireless network.

5. Make sure that there are no error messages on the printer control panel. If there is an error message, skip to the "Troubleshoot an error message" section below.

AirPrint uses Bonjour, Apple's zero-configuration networking, to automatically discover the printer over the local wireless network.

1. Open a supported Web browser on the computer, type or copy/paste the printer's IP address or host name in the address/URL field, and then press Enter on the keyboard to open the EWS.

2. Click the Networking tab.

3. In the left pane, click the TCP/IP Settings option, click the Network Identification tab, and then under the Bonjour section, make sure that the printer name is listed.

   Note:

   To change the printer name, type a new name in the Bonjour Service Name field, and then click Apply.

   

4. Click the General tab, and in the left pane click Energy Settings.

   

5. If the Enable Sleep/Auto Off Timer check box is selected, make sure All events or Network port is selected, and then click Apply.

   Note:

   If the Power button only option is selected and the printer enters energy saving mode, it might take a few minutes for AirPrint to work after the printer wakes from sleep mode.

   

6. Click the Networking tab, and then in the left pane click Other Settings.

   

7. Make sure that the Bonjour, AirPrint, and IPP Printing check boxes are selected, and then click Apply.