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HP Customer Support - Knowledge Base

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HP+ LaserJet printers - Registration and setup errors or printing stops

The printer fails during setup or registration, or the printer prints some pages then stops. The Attention or Information light flashes, and one of the following error messages might display in the HP Smart app.

Printer Setup Incomplete
Check Your Account
Printer Cannot Print
Unable to register the printer to your account
We're sorry, something went wrong

This document applies to HP LaserJet M109e-M112e, M207e-M212e, MFP M139e-142e, and MFP M232e-M237e printers.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Determine which error code displays

If you see one of the following errors during the HP+ printer setup, determine which error message you are seeing, and then finish the printer setup.

UA_200_OWSVD00001: Go to 'Unable to register the printer to your account' error to finish printer setup.
UU_400_EB000U0004 or OW_500_OWSID00001: Go to 'We're sorry, something went wrong' error to finish printer setup.
UA_400_EB000U0405: Contact HP Customer Support for more information.
Printer Setup Incomplete, finish printer setup to continue printing or another registration error message/code displays: Continue to the next step.

Reset the printer

Reset the printer to recover from printer errors or failures.

With the printer turned on, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Reconnect the power cord to a wall outlet and to the printer.

Note:
HP recommends plugging the printer directly into a wall outlet.
Turn on the printer to complete the reset.

Make sure the printer Wi-Fi is on

On the printer control panel, check the Wi-Fi light to make sure the printer is connected to the internet.

If the light is solid blue, the printer is connected to the internet. Skip to Check the printer status with the HP Smart app.
If the wireless light is blinking blue or off, the printer is not connected to the internet.
1. If the light is off, press the Wi-Fi button on the control panel to turn it on, and then wait about a minute.
2. Open the HP Smart app, click the plus sign , and then follow the prompts to setup your printer.
3. If the app cannot find the printer, continue to the next step to restore wireless setup mode.

Restore Wi-Fi setup mode on your HP printer

Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again.

When you turn on your printer for the first time, Wi-Fi setup mode is automatically turned on so the printer can be discovered during setup. For security reasons, Wi-Fi setup mode turns off after two hours.

HP LaserJet M207-M212, MFP M232-M237 printers

Use the buttons on the printer control panel to restore Wi-Fi setup mode.

Press the Cancel button to ready the printer.
Press and hold the Information button for five seconds until the control panel buttons light up.

Note:
Your control panel might look different than the following example, but the steps are the same.
Press the Wireless button and the Cancel button at the same time.
Wait 60 seconds until the Wireless button blinks blue continuously or the Status light pulses purple.
Within two hours, return to the app or software to find and add your printer and complete the setup.

HP LaserJet M109-M112 printers

Use the buttons on the printer control panel to restore Wi-Fi setup mode.

If the printer is in sleep mode (the Ready light is on but dim), press the Resume/Cancel button to wake up the printer.
Press and hold the Wireless button for more than 20 seconds or until the Attention light blinks.
Release the Wireless button .

The printer restarts and the Wireless light blinks.
Within two hours, return to the app or software to find and add your printer and complete the setup.

HP LaserJet MFP M139-M142 printers

Use the buttons on the printer control panel to restore Wi-Fi setup mode.

If the printer is in sleep mode (the Ready light is on but dim), press the Cancel button to wake up the printer.
Press and hold the Wireless button and the Cancel button for five seconds.
Wait for the printer to restart and for the Wireless light to blink.
Within two hours, return to the app or software to find and add your printer and complete the setup.

Check the printer status with the HP Smart app

Use the HP Smart app to check the printer connection status.

After the printer restarts, wait up to two minutes to allow the printer enough time to reconnect to the app.
Open the HP Smart app, and then check the status next to the printer icon.
- If Ready displays, the issue is resolved. You can now use your printer.
- If Finish Set Up displays, select it, click Continue, and then follow the prompts. If the setup fails again, skip to the next step.
- If Printer Error or Printer Setup Incomplete displays, continue to the next step.

Check the printer dashboard on your HP Smart website account

Determine which printer dashboard displays on your HP Smart website account.

Go to the HP Smart website.
On the top-right corner, click Sign in.
Type your username, and then click Next.
Type your password, and then click Sign in.
Determine which dashboard displays for your printer.
- If the orange HP+ banner dashboard displays, skip to Restore factory defaults.
- If the standard HP dashboard displays, continue to the next step.

Remove the printer from your HP Smart website account

Remove the printer from your HP Smart website account, and then sign out.

Click My Printers, and then click Remove Printer.
Click Remove.

Note:
If there is more than one printer registered to your account, click Change Settings, and then repeat the steps.
Click Sign Out.

Restore factory defaults (HP LaserJet printers)

Use the HP Smart app or Embedded Web Server (EWS) to restore the factory defaults for HP LaserJet printers

Open the Advanced Settings (EWS) in the HP Smart app or type the printer IP address into a web browser address bar.
Click the System tab, and then click Service.
If prompted, type admin for the username, and then enter the PIN from the printer label inside the toner access area.
Under Restore Defaults, click Restore defaults.

The printer restores the factory defaults, and then restarts.

Remove the printer from the HP Smart app

Use the Hide Printer option in HP Smart to remove the printer from your account.

Close the HP Smart app, and then reopen it.
Right-click or long-press the printer icon, and then click Hide Printer.

Set up your printer with the HP Smart app

Watch a video or follow the steps to set up your printer with the HP Smart app.

Watch a video overview

Watch one of the following videos to learn how to set up your printer using the HP Smart app.

Install HP Smart

Install the HP Smart app on your computer or mobile device.

Do the following if you are setting up the printer on a Wi-Fi network.

Place the printer and the computer or mobile device near the Wi-Fi router.
Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.
Enable Bluetooth on the computer or mobile device so that HP Smart can detect the printer during the setup.
After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location to detect the printer and offer solutions during setup.

Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPadOS), HP Smart - Microsoft Store (Windows), or HP Smart - Mac App Store (macOS).

If you are prompted to sign in with Microsoft to use the app across devices, you can sign in or click No, thanks to continue.

Note:
Disconnect from a Virtual Private Network (VPN) connection before downloading.
If you are setting up HP Smart for the first time, you must create or sign in to an HP account to access all printer functions.
In HP Smart, click Add Printer or the plus sign to search for the printer, and then follow the instructions to complete the setup.

Contact HP Customer Support

If the previous steps did not resolve your issue, contact HP Customer Support for further assistance.

Go to HP Customer Support - Contact.
Enter your product serial number to view warranty status and to change your location, if necessary.
Select a support option. If you are in Asia Pacific, you will be directed to a local service center in your area.

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Examples: "DeskJet 2130 paper jam", "EliteBook 840 G3 bios update"