hp-support-head-portlet
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hp-contact-secondary-navigation-portlet
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hp-share-print-widget-portlet
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HP+ LaserJet printers - 'Printer Setup Incomplete' or 'Unable to register the printer to your account' error
The printer fails during setup or registration, or the printer prints some pages then stops. The Attention or Information light blinks, and one of the following error messages might display in the HP Smart app.
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Printer Setup Incomplete
-
Check Your Account
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Printer Cannot Print
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Unable to register the printer to your account
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We're sorry, something went wrong
This document applies to HP LaserJet M109e-M112e, M207e-M212e, MFP M139e-142e, and MFP M232e-M237e printers.
Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.
Determine which error code displays
If you see one of the following errors during the HP+ printer setup, determine which error message you are seeing, and then finish the printer setup.
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UA_200_OWSVD00001: Go to 'Unable to register the printer to your account' error to finish printer setup.
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UU_400_EB000U0004 or OW_500_OWSID00001: Go to 'We're sorry, something went wrong' error to finish printer setup.
-
UA_400_EB000U0405: Contact HP Customer Support for more information.
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Printer Setup Incomplete, finish printer setup to continue printing or another registration error message/code displays: Continue to the next step.
Access HP Smart website and sign in to your HP Account
Access the HP Smart website and sign in to your account using HP Account credentials.
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Go to HP Smart.
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On the top-right corner, click Sign in.
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Type your username, and then click Next.
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Type your password, and then click Sign in.
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If you see the Dashboard with the HP+ orange banner, skip to Restore factory defaults on your HP printer.
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If you see the following Dashboard without the HP+ orange banner, continue to next step to Remove the printer from your HP Account.
-
Remove the printer from your HP Smart website account
Remove the printer from your HP Smart website account, and then sign out.
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Click My Printers, and then click Remove Printer.
Restore factory defaults on your HP printer
Based on your printer series, restore factory defaults to remove all previous printer settings and preferences.
Restore HP LaserJet M109e printers
Reset your printer to remove all previous printer settings and preferences.
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Unplug the power cord.
-
Press and hold the Resume/Cancel button
, and then plug the power cord.
-
Continue to press and hold the Resume/Cancel button
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When the status LED (green Power LED) turns on, release the Resume/Cancel button
-
Wait for 20 seconds for the printer to reset.
Restore HP LaserJet MFP M139e printers
Reset your printer to remove all previous printer settings and preferences.
-
Unplug the power cord.
-
Press and hold the Up button
and Cancel button
, and then plug the power cord.
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When the printer display shows an nv message, release the buttons.
-
Wait for 20 seconds for the printer to reset.
Restore HP LaserJet M207e printers
Reset your printer to remove all previous printer settings and preferences.
-
Press and hold the Resume button
, and then plug the power cord.
-
When the Information light
turns on, release the Resume button
The printer restarts to complete the reset.
Restore HP LaserJet MFP M232e (d, dw, and dwe) printers
Reset your printer to remove all previous printer settings and preferences.
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Press and hold the Resume button
-
When the Information light
An nv message displays on the printer control panel, and then the printer restarts to complete the reset.
Restore HP LaserJet MFP M232e (sdn, sdw, sdne, and sdwe) printers
Reset your printer to remove all previous printer settings and preferences.
-
When the Status light
blinks, press and hold the Resume button
An nv message displays on the printer control panel, and then the printer restarts to complete the reset.
Remove the printer from the HP Smart app
Remove your printer in HP Smart.
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Right-click or long-press the printer icon, and then click Hide Printer or Forget Printer.
Set up the printer using the HP Smart app
Set up your printer using the HP Smart app.
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Click Add Printer or
to find your printer.
Contact HP Customer Support
If the previous steps did not resolve your issue, contact HP Customer Support for further assistance.
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Enter your product serial number to view warranty status and to change your location, if necessary.
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Select a support option. If you are in Asia Pacific, you will be directed to a local service center in your area.
hp-feedback-input-portlet
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hp-feedback-banner-portlet
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hp-country-locator-portlet
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hp-detect-load-my-device-portlet
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