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HP Customer Support - Knowledge Base

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Information

Need Windows 11 help?
Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Windows 11 Support Center

Feedback

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HP desktops, notebooks, printers - WhatsApp services and hotline support (Hong Kong SAR)

Contact HP to find help and support for HP products in Hong Kong SAR.

Contact HP from WhatsApp on a PC

Use WhatsApp on your computer to contact HP.

From your computer, go to Chat on WhatsApp with HP Support.

Note:

Business hours: Monday to Friday, 9:00 a.m. to 5:30 p.m. Excluding public holidays.

Contact HP from WhatsApp on a mobile device

Contact HP from any mobile device that supports WhatsApp.

Scan the following QR code from your mobile device:

QR code for WhatsApp chat with HP Support

The official business account of HP Support opens. Now you can start your chat.

Note:

Business hours: Monday to Friday, 9:00 a.m. to 5:30 p.m. Excluding public holidays.

Phone the HP technical support hotline

Call the technical support hotline for assistance.

HP technical support hotlines
Products supported	Phone	Hours of operation
HP Commercial LaserJet, Jetdirect	Hong Kong SAR 2802 4098 Macau SAR 0800 366 Option 2 - 1	Monday to Friday 9:00 a.m. to 5:30 p.m. Excluding public holidays
HP DeskJet, Photosmart, OfficeJet, inkjet printers home	Hong Kong SAR 2802 4098 Macau SAR 0800 366 Option 2 - 2	Monday to Friday 9:00 a.m. to 5:30 p.m. Excluding public holidays
HP ScanJet, Digital Sender, DesignJet and X series, inkjet printers	Hong Kong SAR 2802 4098 Macau SAR 0800 366 Option 2 - 3	Monday to Friday 9:00 a.m. to 5:30 p.m. Excluding public holidays
HP notebook and tablet PCs	Hong Kong SAR 2802 4098 Macau SAR 0800 366 Option 2 - 4	Monday to Friday 9:00 a.m. to 5:30 p.m. Excluding public holidays
HP business desktop PCs, Blade PCs, workstations, and thin clients	Hong Kong SAR 2802 4098 Macau SAR 0800 366 Option 2 - 5 - 1	Monday to Friday 9:00 a.m. to 5:30 p.m. Excluding public holidays
HP Pavilion/Presario Consumer desktop PCs	Hong Kong SAR 2802 4098 Macau SAR 0800 366 Option 2 - 5 - 2	Monday to Friday 9:00 a.m. to 5:30 p.m. Saturday, 9:00 a.m. to 1:00 p.m. Excluding public holidays
Sprout by HP	Hong Kong SAR 2802 4098 Macau SAR 0800 366 Option 2 - 5 - 3	Monday to Friday 9:00 a.m. to 5:30 p.m. Saturday, 9:00 a.m. to 1:00 p.m. Excluding public holidays
Status check (PCs/printers)	Hong Kong SAR 2802 4098 Macau SAR 0800 366 Option 2 - 6	Monday to Friday 9:00 a.m. to 5:30 p.m. Excluding public holidays
Samsung printers	Hong Kong SAR 2802 4098 Macau SAR 0800 366 Option 2 - 8 - 1	Monday to Friday 9:00 a.m. to 5:30 p.m. Excluding public holidays

Phone Managed Print Services hotline

Call the Managed Print Services hotline for assistance.

Managed Print Services hotline
Products supported	Phone	Hours of operation
HP Managed Print Services	Hong Kong SAR 3071 2931	Monday to Friday 9:00 a.m. to 6:00 p.m. Excluding public holidays

Service center inquiry and supplies inspection center guidelines and addresses

Contact the Service Center for assistance or additional support.

For more information, go to HP Hong Kong Service Center Information.

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Country/Region: Hong Kong SAR

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Examples: "DeskJet 2130 paper jam", "EliteBook 840 G3 bios update"