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HP Customer Support - Knowledge Base

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  • Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

    Information
    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​

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HP PCs and Monitors - Damaged screen, LCD, or display

When a screen is broken or damaged, you might see lines, patterns, or black spots on the display, which can increase in size over time. If the damage is significant, the screen might be completely black. If the screen isn't cracked or visibly damaged, make sure you have the latest graphics driver.

CAUTION:

HP does not recommend repairing or replacing the screen yourself. This can void warranty options and cause further damage to the computer.

Example of a vertical line

An example of an LCD screen with a black vertical line

Example of a black spot

An example of an LCD screen with a black spot

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Country/Region: Hong Kong SAR

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