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HP Customer Support - Knowledge Base

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    Need Windows 11 help?

    Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Windows 11 Support Center

    Information
    Win10 - USB Printing broke post Windows update

    USB connected printers don't print / not recognized. Fix Win10 USB Print issue

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HP Notebook PCs - Improving battery performance (Windows)

Learn how to get the most service and life from your HP notebook battery by following these industry-wide suggested best practices.

Note:

If you notice your notebook battery is swollen or deformed, go to Swelling or deformation of notebook battery for more information.

HP Notebook PCs and Chromebooks - Enable ship mode for longer term storage

When storing a computer for a long period of time, the battery of the computer can reach a critical charge level, after which it cannot be recharged. This is a safety feature of the battery. To minimize battery drain, use ship mode when the computer must be stored for a long period of time.

Placing the computer in ship mode allows the battery to remain viable longer than when the computer is turned off. If a computer must be stored for a long period of time, such as a school break, place the computer in ship mode before storing.

Note:

Not all business notebooks support ship mode. See the computer user guide to determine if it supports this feature.


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Country/Region: Hong Kong SAR

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