hp-support-head-portlet

- ${title}
hp-contact-secondary-navigation-portlet

- ${title}
hp-share-print-widget-portlet

- ${title}
hp-concentra-wrapper-portlet

- ${title}
Printhead errors on HP Smart Tank 500, 600 printers
After you install the printheads, the printer does not prime and a Printheads missing error message displays on the printer software or HP Smart app. Depending on your printer, one of the following might also display.
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Printers with touchscreens: A Cartridge Problem message displays.
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Printers without touchscreens: The Alert icon
, one or both Printhead icons
and the Ink/Printhead light blink.
Determine which printhead caused the error
Look at the printer display or control panel to determine which printhead caused the error.
Check the printheads
The printer might display an error if the printheads are not correctly installed.
Reset the printer
Reset the printer to recover from printer errors or failures.
Contact HP Customer Support
If the previous steps did not resolve your issue, contact HP Customer Support for further assistance.
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Enter your product serial number to view warranty status and to change your location, if necessary.
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Select a support option. If you are in Asia Pacific, you will be directed to a local service center in your area.
hp-feedback-input-portlet

- ${title}
hp-feedback-banner-portlet

- ${title}
hp-country-locator-portlet

- ${title}
hp-detect-load-my-device-portlet

- ${title}
hp-hero-support-search

- ${title}