hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Apache Log4j Update

    Please see this document here for current information regarding the Apache Log4j vulnerability.

    Information
    Need Windows 11 help?

    Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

  • Feedback

hp-concentra-wrapper-portlet

Actions
Loading...

HP PCs - Computer locks up or freezes

If Windows stops responding to mouse and keyboard input, nothing moves on the computer display, or the mouse pointer spins continuously, you might be able to resolve the issue.

If the computer is locked up and a blue screen error is displayed, go to HP PCs - Error Messages Display on a Blue Screen (Windows 10).

If lockups occur when the computer wakes from sleep mode, go to HP PCs - Sleep and Hibernate Issues.

Advanced computer lock up or freeze troubleshooting

If the computer continues to lock up or freeze after you have attempted the basic troubleshooting steps, try additional steps to resolve the issue.


hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Hong Kong SAR

hp-detect-load-my-device-portlet

Actions
Loading...