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HP Customer Support - Knowledge Base

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HP LaserJet M207-M212 printers - Printer does not pick paper

The Paper light blinks, front status light bar shows solid amber or the Attention light is on, and an Out of Paper or Tray Empty message displays on the HP Smart app.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Check the paper, and then reload it

Check the paper stack for defects such as wrinkled, torn, or bent pieces that might cause a pick-up issue, and then reload.

Check the paper

Paper feed issues might result from using ripped, dusty, curled, wrinkled, or bent paper. The quality of the paper can also make a difference. Use these guidelines to help avoid the issue.

Use only good quality paper that meets printer specifications.
Store all paper in a dry, cool place. Paper feed issues occur more often in humid environments.
Do not print on paper that is already printed. The dampness of the ink can cause the paper to stick together.
Wait for the printer to complete a job or for an Out of paper or Load Paper message to display on the HP Smart app before you reload the paper.

Reload paper

Reload the paper into the input tray.

Holding the paper stack in both hands, flex the stack to form a U shape, and then flex the stack in the opposite direction.

This action can loosen stuck paper sheets.
Remove paper from the input tray, if any.
Slide the paper guides to the edges of the input tray.
Load the stack of paper with the print-side facing up into the input tray, and then slide the stack forward until it stops.

Note:
Load up to 150 sheets of paper with the print-side facing up and the top edge toward the printer. If you are loading pre-punched paper, load the paper with the holes toward the left side of the tray.
Slide the paper guides so that they are resting against the stack of paper.
Lower the input tray cover.

Check the paper size and type settings

Depending on the settings, the printer might display an Out of Paper or Tray Empty error message, even if the input tray has paper loaded. Change the input tray settings from the printer control panel or the program you are trying to print from.

Windows

Change the paper size and type from the program you are printing from.

In the program you are trying to print from, click File > Print.

The Print window opens.
Open the Properties dialog box.

Depending on the software program, the button might be Properties, Options, Printer Setup, Printer, or Preferences.
Click the Paper Quality tab, and then select the paper type from the Media drop-down menu.
Click Advanced, select a paper size from the drop-down menu, and then click OK.
Click OK to apply the settings, and then click Print.

Changed paper size and type settings are applied.

Mac

Change the paper size and type from the program you are printing from.

On your Mac, open the photo or document you want to print.
Click File > Print.
Make sure your printer is selected.
If you do not see options on the Print dialog box, click Show Details.
Select your paper size from the Paper Size drop-down menu.
Select your paper type from the Paper Type/Quality drop-down menu
Click Print.

Changed paper size and type settings are applied.

Check print settings using HP Smart

Print a photo or document saved on your computer or mobile device.

Open the HP Smart app, and then click Print Documents or Print Photos.
Browse to the document or photo, and then click Print.

The Print window opens.
Depending on your print job, you might consider modifying the following settings:
- Media Type: Select the appropriate type of paper, such as photo paper, plain paper, or labels.
- Quality: Increase the print quality from Normal or Draft mode to Best.
- Paper Size: Select the correct paper size for your print job.
Click Print.

Paper size and type settings are applied.

Reset the printer

Reset the printer to recover from printer errors or failures.

With the printer turned on, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Reconnect the power cord to a wall outlet and to the printer.

Note:
HP recommends plugging the printer directly into a wall outlet.
Turn on the printer to complete the reset.

Print a cleaning page

Dust, paper fiber, and other debris might accumulate on the paper feed and pick rollers and cause paper jams and paper feed issues. Printing a cleaning page can clean the main paper feed and pick rollers without having to clean them manually.

Open HP Smart and select your printer.
Click Advanced settings.

Note:
For Windows 7 and 8, open HP Printer Assistant, select Print, and then click Printer Home Page (EWS).
Click System > Service.
In the Fuser Cleaning Mode area, click Start.

The printer prints a cleaning page.

Clean the pickup roller

Dust, paper fiber, and other debris might accumulate on the pickup roller and cause paper feed issues. Clean the pickup roller inside the printer.

Gather the following items:

A lint-free cloth or swab
Distilled, filtered, or bottled water (tap water might damage the printer)

Turn off the printer.
Unplug the power cord from the back of the printer, and then wait for the printer to cool.
Remove the stack of paper from the input tray.
Set the printer onto its side.
Release and then hold on to the blue latch to remove the panel.
Lightly dampen the swab or cloth with the water, and then squeeze any excess liquid from the swab.
Clean the pickup roller using the swab, applying a moderate amount of pressure.
Allow the pickup roller to dry completely (approximately 10 minutes).
While holding onto the blue latch, align and insert the panel, and then release the green latch to lock it in place.
Return the printer back to its original position.
Load a stack of paper.

Pick rollers are now clean and ready for use.

Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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Examples: "DeskJet 2130 paper jam", "EliteBook 840 G3 bios update"