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HP Customer Support - Knowledge Base

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HP PCs - Using HP Recovery Manager to restore software and drivers in Windows 10

This document explains how to reinstall software programs and hardware drivers that were originally installed on the computer at the factory.

Note:

If your computer was configured to order, you might need to reinstall certain software programs using the specific software installation discs that came with your computer.

For business computers, the recovery options might no longer be viable as the image might have been replaced. To confirm, contact your company's IT department or your local IT service.

HP Recovery Manager was discontinued in 2018. Use Windows 10 File History to backup and restore your files. For more information, see Backup and Restore in Windows 10 (in English).

Using HP Recovery Manager to restore Software and Drivers in Windows 10

Use the following steps to reinstall original software or drivers.

In Windows, search for and open HP Recovery Manager. If prompted for an administrator password or confirmation, type the password or provide confirmation. If prompted by User Account Control to allow the program to make changes to the computer, click Yes.
Under Help, click Reinstall drivers and/or applications and wait for Recovery Manager to generate a list.

A combined list of applications and drivers to reinstall appears, with the drivers listed first.
Select the check box next to the drivers you want to reinstall.
Scroll down to the list of applications.
Select the check box next to the applications you want to reinstall, and then click Install.

Note:
Some computers might not have software applications to install and an applications section might not be available. This is normal and software should be installed from the HP website or from the website of the software manufacturer.
When the Installation is completed message displays, click OK.
Close all open applications, and then restart your computer.

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Examples: "DeskJet 2130 paper jam", "EliteBook 840 G3 bios update"