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HP Customer Support - Knowledge Base

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    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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HP PCs - 3F0 boot device not found error displays on a black screen in Windows 10

If the Hard Disk Error message displays when you start your computer, run the Hard Disk Test in System Diagnostics.

Identifying the hard disk 3F0 error
Note:

If the error message indicates 3F0 error or Boot Device Not Found, determine if your computer has Optane memory installed and configured correctly. See HP Consumer Desktop PCs - Boot Device Not Found (3F0) or Automatic Repair Errors for desktops or HP Consumer Notebook PCs - Boot Device Not Found (3F0) or Automatic Repair Errors for notebooks. For more information about Optane memory, see HP PCs - Installing and Using Intel Optane.

Performing hard drive tests in HP PC Hardware Diagnostics

There are six hard drive tests. First run the Quick Test (two to three minutes). If the Quick Test does not find a problem, run the Extensive Test (two hours or more). It can run once or loop until an error occurs.

Follow these steps to run the Hard Drive Quick Test:

  1. On the Component Tests menu, click Hard Drive > Quick Test.

    Selecting the Hard Drive Quick Test
  2. Click Run once. The Quick Test begins.

  3. If the computer has more than one hard drive, select the drive you want to test. To test all the hard drives, select Test All Hard Drives.

    When the test is complete, the screen displays the results. Test results are also available in the Test Logs on the main menu.

  4. If the hard drive passes the Quick Test, but there is still a problem with the hard drive, run the Extensive Test. This test includes the SMART Check, Short DST, Optimized DST, and Long DST. To run these tests individually, select them from the Hard Drive Tests menu.

  5. If the hard drive fails a test, click Troubleshoot.

  6. Follow the on-screen instructions to attempt to resolve the problem, and then click Yes.

  7. If the problem is not resolved, click Yes to contact HP Customer Support.

  8. Write down or copy the failure ID (24-digit code) and product ID for when you contact HP Customer Support. The information is also available in Test Logs on the main menu.

  9. If your computer is online, click NEXT to go to the HP Customer Support website.

    If your computer is offline, use your mobile device to scan the provided QR Code and access HP Customer Support.

Restoring BIOS default settings

To restore the BIOS default setting, open the BIOS Setup screen.

  1. Turn off the computer and wait five seconds.

  2. Press the power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.

  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.

  4. Press F10 to Save and Exit.

  5. Use the arrow keys to select Yes, and then press Enter when asked Exit Saving Changes?

  6. Follow the prompts to restart your computer.

Reinstalling Windows 10 on the hard drive

Reinstall Windows through the Windows recovery Environment (F11) or using the HP Cloud Recovery Tool.


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