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HP PCs - Sleep and Hibernate issues in Windows 10

The computer does not go into sleep mode, does not wake up from sleep mode, or wakes up from sleep mode unexpectedly. The issue might occur after an upgrade to Windows 10.

The computer does not wake up from sleep or hibernate mode

If the computer does not wake from sleep or hibernate mode, restarting the computer, changing settings, or updating the software and drivers might resolve the issue.

If you have a notebook computer that cannot return from sleep mode, first make sure it is connected to a power source and the power light is on.

Restarting the computer

Restarting your computer erases all information in the computer memory, which might restore functionality. If the issue persists after restarting the computer, enable the keyboard to wake the computer.

Enabling the keyboard to wake the computer

Enabling your keyboard to wake your computer from sleep mode might resolve the issue.

  1. In Windows, search for and open the Device Manager.

  2. Select the arrow next to Keyboards, and then select the name of your keyboard.

    Keyboards selection in the Device Manager window
  3. Select the Power management tab. If the Power management tab is not available, select the Change Settings button. The same Keyboard Properties window opens with the Power management tab available. If you are prompted for an Administrator password or confirmation, type the password or provide confirmation.

  4. Select Allow this device to wake the computer.

    Allow this device to wake the computer selection in the Power Management tab
  5. Select OK.

If the issue persists after setting the keyboard to wake the computer from sleep mode, check for Windows 10 updates.

Installing computer updates using Windows Update

Find and install updates for your computer with Windows 10.

  1. In Windows, search for and open Windows Update settings.

  2. Click Check for updates.

    If there are any available updates, they begin installing automatically.

  3. After the updates install, restart your computer, if necessary.

Changing advanced options for Windows Update

Open the Advanced options menu for additional settings for Windows Update.

  1. In the Windows Update window, select Advanced options.

    Choose Advanced options
  2. In the Update options area, you can manage the delivery and installation of updates:

    • Turn on Receive updates for other Microsoft products when you update Windows to have the computer automatically update other Microsoft products drives and apps when updating Windows.

    • Turn on Download updates over metered connections (extra charges may apply) to allow updates to download over a metered connection.

    • Turn on Restart this device as soon as possible when a restart is required to install an update. Windows displays a notice prior to restarting. The computer must be turned on and plugged in for this option.

For more information about using Windows Update, see HP PCs - Updating drivers and software with Windows Update (Windows 10).

Update the PC with HP Support Assistant

Use HP Support Assistant to find and install updates, including BIOS updates, for your computer with Windows.

  1. In Windows, search for and open HP Support Assistant, or click the app icon in the taskbar.

    If the app is not installed on your computer, download the latest version from the HP Support Assistant website.
  2. On the My devices tab, find your computer, and then click Updates.

  3. Click Check for updates and messages to get the latest updates.

  4. Wait while HP Support Assistant analyzes the system.

  5. After the analysis completes, select the listed updates, download and install the updates, and then follow any on-screen instructions.

  6. If prompted, restart the computer, and then close the tool.

Using the Windows Power troubleshooter to fix problems

The Windows Power troubleshooter can be used to find and fix problems with computer power settings.

To run the Power troubleshooter, complete these steps:

  1. In Windows, search for and open Troubleshooting.

  2. In the Troubleshoot computer problems window, under System and Security, select Improve power usage.

    Troubleshoot computer problems with Improve power usage highlighted
  3. In the Power window, click Next. The Power troubleshooter starts detecting issues.

    Detecting issues window
  4. When the detection process is complete, recommended actions are displayed. Follow the on-screen instructions to fix any detected problems.

Running the Windows 10 Show or Hide Updates troubleshooter package

If your computer does not properly go into sleep mode, the power light remains lit and the fan continues to run, running the Windows 10 Show or Hide Updates troubleshooter package might resolve the issue.

Running the troubleshooter package

Follow these steps to run the troubleshooter package.

  1. Change the Update Services setting from Automatic (Delayed Start) to Manual.

    1. In Windows, search for and open the Control Panel.

    2. In the Control Panel search field, type services, and then select Administrative Tools from the list.

      Selecting Administrative Tools
    3. Select Services > Windows Update to view the properties.

    4. Select Stop to stop the service from running.

    5. From the Startup Type menu, select Manual > OK.

      Selecting Manual on the Startup type menu in Windows Update Properties
  2. Make sure you have the correct version of the MEI driver installed.

    1. Go to http://www.hp.com/cposupport/software.html.

    2. Type the computer model number in the Enter your HP product name, product number or serial number box, for example, HP ProBook 645, and then select Find. If a list of model numbers displays, select your model number from the list.

    3. Download the MEI driver version 9 or 10 from the Driver-Chipset section. If an MEI driver version 9 or 10 is not listed, download and install the appropriate driver from http://www.intel.com (in English).

      Note:

      SP66228 works for most models.

    4. On the Software and driver results page, select Microsoft Windows 10 from the Version menu, and then select Change.

    5. Install the MEI driver. If you receive a dialog warning about replacing a newer version of the software, accept it.

      Note:

      You do not need to uninstall version 11 before installing version 9 or 10. An existing version of the driver must be installed in order to install version 9 or 10.

  3. Download and run the Windows 10 Show or Hide Updates troubleshooter package.

    1. Download the Windows 10 troubleshooter package: http://download.microsoft.com/download/F/2/2/F22D5FDB-59CD-4275-8C95-1BE17BF70B21/wushowhide.diagcab (in English).

    2. Run the troubleshooter package, and hide updates to the MEI driver. This step blocks your system from automatically reinstalling or showing updates for version 11 of the MEI driver.

  4. Use the previous steps to change Windows Update Services setting from Manual to Automatic (Delayed Start).

  5. Restart the computer to complete the process.

The computer wakes from sleep mode unexpectedly

If your computer wakes from sleep mode unexpectedly, changing hardware device settings and scanning the computer for viruses might resolve the issue.

Changing device settings in Windows

Activity from hardware devices such as a wireless mouse, keyboards, network adapters, or high definition audio can cause the computer to return from a power savings state unexpectedly. This can cause the computer to wake from sleep mode for no apparent reason.

Network activity can cause the network hardware to wake the computer, especially when the network is always on (for example, cable and DSL connections). Changing the hardware settings might resolve the issue.

  1. In Windows, search for and open the Device Manager.

  2. Select the arrow next to the device that needs to be adjusted.

    • To check the keyboard settings, select Keyboards.

    • If you are using an optical mouse, select Mice and other pointing devices.

      Note:

      If you prevent the mouse from being able to wake the computer, you can still wake the computer by pressing the space bar on the keyboard or the power button on the front of the computer.

    • If the computer is using an "always-on" Internet connection, select Network Adapters.

    • To check the high definition audio settings, select Sound, video, and game controllers.

  3. Select the name of the device to open the Properties window.

  4. Select the Power Management tab.

    • If the Power Management tab is not available, select the Change Settings button. The same properties window opens with the Power Management tab available.

    • If you are prompted for an Administrator password or confirmation, type the password or provide confirmation.

  5. Clear the box next to Allow this device to wake the computer.

    Allow this device to wake the computer option in the Power Management tab
  6. Select OK, close any open windows, and then restart the computer.

  7. Repeat these steps for additional devices, if needed. You might need to do this for each of the devices listed: mice, keyboards, network adapters, and sound.

If the issue persists after changing hardware settings, continue to the next step.

Checking for a problem with a connected device

Some devices can cause sleep or standby issues. Disconnect the devices to test if they are causing the issue.

  1. Disconnect all non-essential connected devices (printers, scanners, USB drives, and so on.).

  2. Restart the computer with only the original mouse, monitor, and keyboard connected.

    • If disconnecting devices resolves the sleep/standby issue, one of the connected devices was causing the problem. Replace one device and test to see if the issue occurs again. Continue adding devices and testing until you find the device that is causing the problem.

    • If the issue persists after non-essential devices are disconnected, continue to the next step.

Scanning for and removing viruses and spyware from the PC (Windows 10)

Use Windows Security to scan for and remove any viruses, spyware, or other malware from the computer.

  • Quick scan: A quick scan checks the places on the hard disk drive that malware is most likely to infect.

  • Full scan: A full scan checks all files on your hard disk drive and all currently running applications. If you suspect that malware has infected your computer, run a full scan. The scan might take over an hour to complete, and the computer might run slowly during the scan.

  • Custom scan: A custom scan checks specific computer drives and files that you select.

  • Windows Defender Offline scan: A Windows Defender Offline scan checks for rootkits or highly persistent malware on your computer. Select this option to check for malware outside of the normal Windows system. The scan might take 15 minutes to complete, and the computer restarts as part of the scan.

    Note:

    HP recommends using the Windows Defender Offline scan if you suspect your computer is infected with malware or a virus.

  1. In Windows, search for and open Windows Security, and then select Virus & threat protection.

  2. Click Quick scan, Scan options, or Run an advanced scan, and then select the type of scan you want to run.

    • If you choose Quick scan, the scan begins.

    • If you choose Scan options, continue with these steps to run a full system scan, a custom scan, or a Windows Defender Offline scan.

    Virus & threat protection screen with scan options
  3. Select one of the following options, and then click Scan now > Scan.

    • If you choose Full scan, the scan begins.

    • If you chooseCustom scan, select the specific drives or folders to scan, and then click Select Folder.

      Drives and folders selection options in Windows Security
    • If you choose Windows Defender Offline scan, save any open files, and then click Scan. If a User Account Control window opens, click Yes.

      Note:

      The computer restarts when an offline scan completes.

      Windows Defender custom scan option Save your work screen
  4. Wait for the scan to finish, and then view the results.

    If your computer restarted during the scan, search for and open Virus & threat protection, and then click Scan options > Protection history.

    Protection history provides a list of all threat Windows Security has ever identified for the computer.

    Note:

    For earlier versions of Windows 10, click Threat history.

  5. For additional information, click See full history.

    • If no threats were detected, no action is necessary.

    • If threats were detected, choose from the options that display, such as Clean threats or Start actions, to resolve the threat.

The computer does not go into sleep or hibernate mode

If the computer does not go into sleep or hibernate modes, troubleshoot by checking power settings, installing software and driver updates, and scanning for viruses.

Changing a Windows power plan

You can change specific settings in any of the power plans using the following procedure.

To change power plan settings, complete the following steps:

  1. In Windows, search for and open Power Options.

  2. In the Choose or customize a power plan window, click Change plan settings next to the plan you want to change.

    Change plan settings highlighted
  3. On the Change settings for the plan window, choose the display and sleep settings you want to use.

  4. To change more power settings, click Change advanced power settings.

    Display and sleep settings with Change advanced power settings highlighted
  5. On the Advanced settings tab, expand the category you want to customize, expand each setting you want to change, then choose the values you want to use.

    The advanced power settings window
  6. When done, click OK > Save changes.

Installing computer updates using Windows Update

Find and install updates for your computer with Windows 10.

  1. In Windows, search for and open Windows Update settings.

  2. Click Check for updates.

    If there are any available updates, they begin installing automatically.

  3. After the updates install, restart your computer, if necessary.

Changing advanced options for Windows Update

Open the Advanced options menu for additional settings for Windows Update.

  1. In the Windows Update window, select Advanced options.

    Choose Advanced options
  2. In the Update options area, you can manage the delivery and installation of updates:

    • Turn on Receive updates for other Microsoft products when you update Windows to have the computer automatically update other Microsoft products drives and apps when updating Windows.

    • Turn on Download updates over metered connections (extra charges may apply) to allow updates to download over a metered connection.

    • Turn on Restart this device as soon as possible when a restart is required to install an update. Windows displays a notice prior to restarting. The computer must be turned on and plugged in for this option.

For more information about using Windows Update, see HP PCs - Updating drivers and software with Windows Update (Windows 10).

Update the PC with HP Support Assistant

Use HP Support Assistant to find and install updates, including BIOS updates, for your computer with Windows.

  1. In Windows, search for and open HP Support Assistant, or click the app icon in the taskbar.

    If the app is not installed on your computer, download the latest version from the HP Support Assistant website.
  2. On the My devices tab, find your computer, and then click Updates.

  3. Click Check for updates and messages to get the latest updates.

  4. Wait while HP Support Assistant analyzes the system.

  5. After the analysis completes, select the listed updates, download and install the updates, and then follow any on-screen instructions.

  6. If prompted, restart the computer, and then close the tool.

Scanning for and removing viruses and spyware from the PC (Windows 10)

Use Windows Security to scan for and remove any viruses, spyware, or other malware from the computer.

  • Quick scan: A quick scan checks the places on the hard disk drive that malware is most likely to infect.

  • Full scan: A full scan checks all files on your hard disk drive and all currently running applications. If you suspect that malware has infected your computer, run a full scan. The scan might take over an hour to complete, and the computer might run slowly during the scan.

  • Custom scan: A custom scan checks specific computer drives and files that you select.

  • Windows Defender Offline scan: A Windows Defender Offline scan checks for rootkits or highly persistent malware on your computer. Select this option to check for malware outside of the normal Windows system. The scan might take 15 minutes to complete, and the computer restarts as part of the scan.

    Note:

    HP recommends using the Windows Defender Offline scan if you suspect your computer is infected with malware or a virus.

  1. In Windows, search for and open Windows Security, and then select Virus & threat protection.

  2. Click Quick scan, Scan options, or Run an advanced scan, and then select the type of scan you want to run.

    • If you choose Quick scan, the scan begins.

    • If you choose Scan options, continue with these steps to run a full system scan, a custom scan, or a Windows Defender Offline scan.

    Virus & threat protection screen with scan options
  3. Select one of the following options, and then click Scan now > Scan.

    • If you choose Full scan, the scan begins.

    • If you chooseCustom scan, select the specific drives or folders to scan, and then click Select Folder.

      Drives and folders selection options in Windows Security
    • If you choose Windows Defender Offline scan, save any open files, and then click Scan. If a User Account Control window opens, click Yes.

      Note:

      The computer restarts when an offline scan completes.

      Windows Defender custom scan option Save your work screen
  4. Wait for the scan to finish, and then view the results.

    If your computer restarted during the scan, search for and open Virus & threat protection, and then click Scan options > Protection history.

    Protection history provides a list of all threat Windows Security has ever identified for the computer.

    Note:

    For earlier versions of Windows 10, click Threat history.

  5. For additional information, click See full history.

    • If no threats were detected, no action is necessary.

    • If threats were detected, choose from the options that display, such as Clean threats or Start actions, to resolve the threat.

Disabling the password requirement when resuming from sleep

If you don't want the computer to require a password when waking from sleep, you can disable the password requirement.

  1. In Windows, search for and open Manage your account.

  2. On the Accounts window, select Sign-in options.

    Selecting Sign-in options in the Settings window.
  3. In the Require sign-in area, select Never from the If you've been away, when should Windows require you to sign in again? menu.

Disabling hybrid sleep in Windows

The hybrid sleep setting might cause an issue with the sleep mode. Change the advanced power settings to disable hybrid sleep.

  1. In Windows, search for and open Control panel.

  2. In the Control Panel search field, type power options, and then select Power Options from the list.

    Selecting Power Options
  3. Select Change plan settings for the power plan that is selected.

    Changing the plan settings
  4. Select Change advanced power settings.

    Clicking Change advanced power settings
  5. Expand Sleep, and then expand Allow hybrid sleep.

  6. Select Off from the On battery menu, and then select Off from the Plugged in menu.

    Selecting Off in the On battery drop-down menu
  7. Select OK.

Understanding Windows Sleep and Hibernate modes

Use this information for definitions of Sleep and Hibernation.

Sleep: Press the Sleep key on the keyboard, or select Sleep from the Power menu to put the computer in sleep mode.

Closing the display panel on a notebook can also put the notebook in sleep mode. Sleep mode saves the state of all open applications to memory, then powers down both the display panel and hard disk drive.

Only enough power is used to maintain the data in the memory. Restoring from sleep mode happens quickly, in most cases in a matter of seconds. Sleep mode is useful when you need to pause the computer for a short time. However, in a notebook, maintaining the power to the memory modules can drain a battery if the notebook is not plugged in.

Hibernate: Select Hibernate (if available) from the Power menu to put the computer in hibernate mode.

Hibernate saves the state of all open applications to the hard disk, then completely powers off the computer. The computer consumes no power while in hibernate mode.

When you restart the computer, the previous state of all open applications is restored. Restarting from hibernate mode might take longer than restarting from sleep mode. Use hibernate when you do not need your computer for an extended period of time.


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