HP PCs - Display driver stopped responding (Windows 10)

Shut down and then restart the computer to clear out the memory addresses and prepare the computer for further troubleshooting.

Adjusting settings within a game or program (for example, reducing anti-aliasing or screen resolution) lowers the quality of the graphics, but makes graphics card-related errors less likely.

If the error occurs only when using one specific game or program, update the features of the game or program from within the program itself, or go to the manufacturer's support website to download and install any relevant updates. After the updates are installed, restart the computer.

After the computer restarts, perform the action that you were doing when the error first occurred, for example playing a game or watching a movie, to test if the error reoccurs.

Increase the overall performance of your computer by upgrading the memory.

If you want to upgrade memory, see the HP Support document for your computer:

Perform the action that you were doing when the error first occurred, for example, playing a game or watching a movie, to test if the error reoccurs.

If the issue persists, recover the computer back to its original configuration.

Microsoft provides a reset feature that repairs your computer by reinstalling the operating system. Before using this option, make sure you back up all your important files.

Go to HP PCs - Reset the computer for more information.

If the display driver error continues to occur, you might need to replace the graphics card or add memory.

If the graphics card is removable, find steps to replace the graphics card in the Upgrading and Servicing Guide or Removing and Replacing the Graphics Card document (if available) on the HP Customer Support product page for your computer model.

If the graphics card is not removable, contact HP Customer Support. To check if your computer is under warranty, see the HP support document HP Desktop PCs - Finding Warranty Information.