Error:

Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions.

hp-support-head-portlet

Actions

HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions

hp-share-print-widget-portlet

Actions

Information

Win10 - USB Printing broke post Windows update
USB connected printers don't print / not recognized. Fix Win10 USB Print issue

Information

Need Windows 11 help?
Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

Feedback

hp-concentra-wrapper-portlet

Actions

HP LaserJet, HP OfficeJet Enterprise, HP PageWide Enterprise - Print tasks (Windows)

Learn about the print tasks that are available when printing from a software program in Windows.

Note:

Not all features apply to all printers. Please check the printer user guide for specific features that are available on the printer.

How to print (Windows)

Follow these steps to print from a software program in Windows.

From the software program, select the Print option.
Select the printer from the list of printers. To change settings, click the Properties or Preferences button to open the print driver.
Note:
The name of the button varies for different software programs.
Note:
In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps:
- Windows 10: Select Print, and then select the printer.
- Windows 8.1 and 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected.
Note:
For more information, click the Help (?) button in the print driver.
Click the tabs in the print driver to configure the available options.

For example, set the paper orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/Quality tab.
Click the OK button to return to the Print dialog box and select the number of copies to print from this screen.
Click the Print button to print the job.

Automatically print on both sides (Windows)

For printer models that have an automatic duplexer installed, follow these steps to automatically print on both sides.

Note:

If the printer does not have an automatic duplexer installed, or to print on paper types that the duplexer does not support, skip to the next section for instructions on how to manually print on both sides.

From the software program, select the Print option.
Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver.
Note:
The name of the button varies for different software programs.
Note:
In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps:
- Windows 10: Select Print, and then select the printer.
- Windows 8.1 and 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected.
Click the Finishing tab.
Select Print on both sides, and then click OK to close the Document Properties dialog.
In the Print dialog, click Print to print the job.

Manually print on both sides (Windows)

For printers that do not have an automatic duplexer installed, or to print on paper that is not supported by the automatic duplexer, follow these steps to manually print on both sides.

From the software program, select the Print option.
Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver.
Note:
The name of the button varies for different software programs.
Note:
In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps:
- Windows 10: Select Print, and then select the printer.
- Windows 8.1 and 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected.
Click the Finishing tab.
Select Print on both sides (manually), and then click OK to close the Document Properties dialog.
In the Print dialog, click Print to print the first side of the job.
Retrieve the printed stack from the output bin, and place it in Tray 1.
If prompted, select the appropriate control panel button to continue.

Print multiple pages per sheet (Windows)

Follow these steps to print multiple pages onto one sheet of paper.

From the software program, select the Print option.
Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver.
Note:
The name of the button varies for different software programs.
Note:
In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps:
- Windows 10: Select Print, and then select the printer.
- Windows 8.1 and 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected.
Click the Finishing tab.
From the Pages per sheet drop-down list, select the number of pages per sheet.
Select the Print page borders, Page order, and Orientation options, and then click OK to close the Document Properties dialog.
In the Print dialog, click Print to print the job.

Select the paper type (Windows)

Follow these steps to select the type of paper that is being used for the print job.

From the software program, select the Print option.
Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver.
Note:
The name of the button varies for different software programs.
Note:
In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps:
- Windows 10: Select Print, and then select the printer.
- Windows 8.1 and 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected.
Click the Paper/Quality tab.
From the Paper type drop-down list, select the paper type, and then click OK to close the Document Properties dialog.
In the Print dialog, click Print to print the job.

If the tray needs to be configured, a tray configuration message will display on the printer control panel.
Load the tray with the specified type and size of paper, and then close the tray.
Touch the OK button on the printer control panel to accept the detected type and size, or touch the Modify button to choose a different paper type or size.
Once you have selected the correct paper type and size, touch the OK button to confirm.

hp-feedback-input-portlet

Actions

hp-feedback-banner-portlet

Actions

hp-country-locator-portlet

Actions

Country/Region: Hong Kong SAR

hp-detect-load-my-device-portlet

Actions

hp-hero-support-search

Actions

Examples: "DeskJet 2130 paper jam", "EliteBook 840 G3 bios update"