Error:

Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions.

hp-support-head-portlet

Actions

HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions

hp-share-print-widget-portlet

Actions

Information

Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

Information

Audio or sound issues? Try our automated HP Audio check!

Information

Fix HP Printer issue on macOS
A [software component] will damage your computer message displays when printing or while installing - Click Here

Information

Create an HP account today!
Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more

hp-concentra-wrapper-portlet

Actions

HP LaserJet Enterprise MFP, HP OfficeJet Enterprise MFP, HP PageWide Enterprise MFP - Scan to network folder

The printer can scan a file and save it in a shared folder on the network.

Before using this feature, use the HP Embedded Web server to enable the feature and configure the shared folders. The system administrator can configure pre-defined Quick Sets folders; otherwise it is necessary to specify the folder path for each job.

Note:

You might be required to sign in to the printer to use this feature.

Note:

The steps vary according to the type of control panel.

FutureSmart 3 touchscreen control panel

FutureSmart 4 touchscreen control panel

Find your printer control-panel type in the options below, and then follow the steps to scan a file and save it to a folder on the network.

FutureSmart 3

Follow these steps if your printer has a FutureSmart 3 touchscreen control panel.

In addition to the instructions below, you can view the following video of how to scan to a network folder (from a printer with a FutureSmart 3 control panel).

Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document.
From the Home screen on the printer control panel, touch the Save to Network Folder button.
To specify a path for this job only, touch the Add button to open the touch keypad, type the path to the folder, and then touch the OK button.

Use the following format for the path:

\\server\folder

In the path format referenced above, "server" is the name of the server that hosts the shared folder, and "folder" is the name of the shared folder.

If the folder is nested inside other folders, complete all necessary segments of the path to reach the folder. For example: \\server\folder\folder

Or, select a pre-defined Quick Sets path or a path associated with a Contact.

Note:
The Folder Paths field might have a pre-defined path, and it might not be editable. In this situation, the administrator has configured this folder for common access.
Touch the File Name field to open the touch keypad, type the name for the file, and then touch the OK button.
To configure settings for the document, touch the More Options button, and then touch an option in the list to change the settings.
Touch the Preview button to preview the document.
When the document is ready, touch the Start button to save the file.

FutureSmart 4

Follow these steps if your printer has a FutureSmart 4 touchscreen control panel.

In addition to the instructions below, you can view the following video of how to scan to a network folder (from a printer with a FutureSmart 4 control panel).

Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document.
From the Home screen on the printer control panel, touch the Scan icon, and then touch Scan to Network Folder.
Specify a folder destination. Folder options must first be configured by the printer administrator.
- To select a folder location that the administrator already set up, touch Load under Quick Sets and Defaults, touch the file type from the list, and then touch Load again.
- To specify a new folder location, touch the under Folder Paths, touch the Folder Path field to open a touch keypad, type the path to the folder, and then touch the OK button. Enter user credentials if prompted, and then touch Save to save the path.
  
  Use the following format for the path:
  
  \\server\folder
  
  In the path format referenced above, "server" is the name of the server that hosts the shared folder, and "folder" is the name of the shared folder.
  
  If the folder is nested inside other folders, complete all necessary segments of the path to reach the folder. For example: \\server\folder\folder
  
  Note:
  The Folder Paths field might have a pre-defined path, and it might not be editable. In this situation, the administrator has configured this folder for common access.
Touch the File Name field to open a touch keypad, type a name for the file, and then touch the OK button.
To configure settings, such as File Type and Resolution, Original Sides, and Content Orientation, touch Options in the lower left corner, and then touch an option in the list to change the settings. Touch Done to save changes to a setting, if prompted.

Optional Preview: Touch the right pane on the screen to preview the document. Use the Expand and Collapse buttons on the left side of the preview pane to expand and collapse the preview.

Expand preview button

Collapse preview button

On the preview screen, use the buttons on the right side to adjust the preview and to rearrange, rotate, and add or remove pages.

Buttons on the right side of the preview pane
Button	Description
	Toggle between the two-page view and the thumbnail view. More options are available in the thumbnail view than in the two-page view.
	Zoom in or out on the selected page. Note: Select only one page at a time to use these buttons.
	Rotate the page 180 degrees. Note: This button is available only in the thumbnail view.
	Delete the selected pages. Note: This button is available only in the thumbnail view.
	Rearrange the pages within the document. Select one or more pages and move them to the left or right. Note: This button is available only in the thumbnail view.
	Add a page to the document. The printer prompts you to scan additional pages.
	Clear the changes made and start over.