hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

    Information

    Audio or sound issues? Try our automated HP Audio check!

    Information
    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​

hp-concentra-wrapper-portlet

Actions
Loading...

HP Color LaserJet Enterprise M455, MFP M480 - Replace the toner cartridges

Replace the toner cartridges if you receive a message on the printer, or if you have print quality problems.

Toner cartridge information

The printer indicates when the toner cartridge level is low. The actual toner cartridge life remaining can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable.

The printer uses four colors and has a different toner cartridge for each color: cyan (C), magenta (M), yellow (Y), and black (K). The toner cartridges are inside the front door.

Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth end to end. For graphical representation, see the cartridge replacement instructions. Reinsert the toner cartridge into the printer, and then close the cover.

To purchase cartridges or check cartridge compatibility for the printer, go to HP SureSupply at http://www.hp.com/go/suresupply. Scroll to the bottom of the page and verify that the country/region is correct.

Note:

Cartridges are listed based on regional distribution and availability. A cartridge from any country/region will work in this printer.

Supplies - For distribution in North America and Latin America only

Item

Description

Cartridge number

Part number

HP 414A Black Original LaserJet Toner Cartridge

Standard-capacity replacement black toner cartridge

414A

W2020A

HP 414A Cyan Original LaserJet Toner Cartridge

Standard-capacity replacement cyan toner cartridge

414A

W2021A

HP 414A Yellow Original LaserJet Toner Cartridge

Standard-capacity replacement yellow toner cartridge

414A

W2022A

HP 414A Magenta Original LaserJet Toner Cartridge

Standard-capacity replacement magenta toner cartridge

414A

W2023A

HP 414X High Yield Black Original LaserJet Toner Cartridge

High-capacity replacement black toner cartridge

414X

W2020X

HP 414X High Yield Cyan Original LaserJet Toner Cartridge

High-capacity replacement cyan toner cartridge

414X

W2021X

HP 414X High Yield Yellow Original LaserJet Toner Cartridge

High-capacity replacement yellow toner cartridge

414X

W2022X

HP 414X High Yield Magenta Original LaserJet Toner Cartridge

High-capacity replacement magenta toner cartridge

414X

W2023X

Supplies - For distribution in Europe, Middle East, Russia, CIS, and Africa only

Item

Description

Cartridge number

Part number

HP 415A Black Original LaserJet Toner Cartridge

Standard-capacity replacement black toner cartridge

415A

W2030A

HP 415A Cyan Original LaserJet Toner Cartridge

Standard-capacity replacement cyan toner cartridge

415A

W2031A

HP 415A Yellow Original LaserJet Toner Cartridge

Standard-capacity replacement yellow toner cartridge

415A

W2032A

HP 415A Magenta Original LaserJet Toner Cartridge

Standard-capacity replacement magenta toner cartridge

415A

W2033A

HP 415X High Yield Black Original LaserJet Toner Cartridge

High-capacity replacement black toner cartridge

415X

W2030X

HP 415X High Yield Cyan Original LaserJet Toner Cartridge

High-capacity replacement cyan toner cartridge

415X

W2031X

HP 415X High Yield Yellow Original LaserJet Toner Cartridge

High-capacity replacement yellow toner cartridge

415X

W2032X

HP 415X High Yield Magenta Original LaserJet Toner Cartridge

High-capacity replacement magenta toner cartridge

415X

W2033X

Supplies - For distribution in Asia Pacific Countries/Regions only

Item

Description

Cartridge number

Part number

HP 416A Black Original LaserJet Toner Cartridge

Standard-capacity replacement black toner cartridge

416A

W2040A

HP 416A Cyan Original LaserJet Toner Cartridge

Standard-capacity replacement cyan toner cartridge

416A

W2041A

HP 416A Yellow Original LaserJet Toner Cartridge

Standard-capacity replacement yellow toner cartridge

416A

W2042A

HP 416A Magenta Original LaserJet Toner Cartridge

Standard-capacity replacement magenta toner cartridge

416A

W2043A

HP 416X High Yield Black Original LaserJet Toner Cartridge

High-capacity replacement black toner cartridge

416X

W2040X

HP 416X High Yield Cyan Original LaserJet Toner Cartridge

High-capacity replacement cyan toner cartridge

416X

W2041X

HP 416X High Yield Yellow Original LaserJet Toner Cartridge

High-capacity replacement yellow toner cartridge

416X

W2042X

HP 416X High Yield Magenta Original LaserJet Toner Cartridge

High-capacity replacement magenta toner cartridge

416X

W2043X

Do not remove the toner cartridge from its package until it is time to replace it.

CAUTION:

To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. If the toner cartridge must be removed from the printer for an extended period of time, place the cartridge in the original plastic packaging, or cover the cartridge with a lightweight opaque item.

The following illustration shows the toner cartridge components.

Toner cartridge components

Toner cartridge components

Number

Description

1

Imaging drum

CAUTION:

Do not touch the imaging drum. Fingerprints can cause print-quality problems.

2

Handle

3

Memory chip

CAUTION:

If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric.

Note:

Information about recycling used toner cartridges is in the toner cartridge box.

Remove and replace the toner cartridges

Follow these steps to replace the toner cartridge.

  1. Open the front door by pressing the button on the left panel.

    Open the front door
  2. Grasp the blue handle on the toner cartridge drawer, and then pull out the drawer.

    Pull cartridge drawer out
  3. Grasp the handle on the toner cartridge, and then pull the toner cartridge straight up to remove it.

    Pull up to remove the cartridge
  4. Remove the new toner cartridge package from the box, and then pull the release tab on the packaging.

    Pull release tab on cartridge packaging
  5. Remove the toner cartridge from the opened packaging shell. Place the used toner cartridge in the shell for recycling.

    Remove cartridge from opened packaging
  6. Holding the toner cartridge on both ends, gently rock the cartridge end to end to distribute the toner evenly inside the cartridge.

    Rock the toner cartridge
  7. Do not touch the imaging drum on the bottom of the toner cartridge. Fingerprints on the imaging drum can cause print-quality problems. Also, do not expose the cartridge to light unnecessarily.

    Avoid touching drum
  8. Insert the new toner cartridge into the drawer. Make sure that the color chip on the cartridge matches the color chip on the drawer.

    Insert the new cartridge
  9. Close the toner cartridge drawer.

    Push the cartridge drawer in
  10. Close the front door.

    Close the front door
  11. Pack the used toner cartridge into the box the new cartridge came in, or use a large cardboard box and fill it with several cartridges you need to recycle. See the enclosed recycling guide for information about recycling.

    In the US, a pre-paid shipping label is included in the box. In other countries/regions, go to www.hp.com/recycle to print a pre-paid shipping label.

    Adhere the pre-paid shipping label to the box, and return the used cartridge to HP for recycling.

    Pack and return the used cartridge

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Hong Kong SAR

hp-detect-load-my-device-portlet

Actions
Loading...