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HP Customer Support - Knowledge Base

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  • Information

    We are temporarily closing our Service Centre. For details, please call our hotline

    Information
    Need Windows 11 help?

    Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

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HP Printers - Scanner not found or connected (Windows, Mac)

When you try to scan a document or photo, the computer or scanner cannot be found and the scan fails.

One of the following error messages might display:

  • An error occurred communicating with the scanner or scanning device

  • No Computer Detected or Computer not found

  • Scanner not found

  • Scan to computer is currently unavailable


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Country/Region: Hong Kong SAR

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