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HP Customer Support - Knowledge Base

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Information

Need Windows 11 help?
Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Windows 11 Support Center

Feedback

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HP inkjet printers - Oxc19a0005 or similar error code displays

An alphanumeric (hexadecimal) error code displays on the printer control panel without any other information.

Example of an alphanumeric error code on a printer control panel

Note:

If the error message contains a description with the alphanumeric code, follow the instructions in the message or search for steps specific to the issue in the message.

Example of an error message with descriptive text on a printer control panel

Reset the printer without ink cartridges installed

Clear the error by resetting the printer without the ink cartridges.

Open the cartridge access door or lid.
- If the carriage moves to the center of the printer, continue with these steps.
- If the carriage does not move to the center of the printer, close the access door or lid. Disconnect the power cord from the printer and power source, wait 60 seconds, and then reconnect the power cord to the printer and a wall outlet. Turn the printer on, and then continue with these steps.
Remove the cartridges.
With the printer turned on, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Reconnect the power cord to a wall outlet and the printer.

Note:
HP recommends plugging the printer directly into a wall outlet.
Turn the printer on.
Reinsert the cartridges, and then close the cartridge access door or lid.
Follow the steps to align the printer, if prompted.

Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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Country/Region: Hong Kong SAR

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Examples: "DeskJet 2130 paper jam", "EliteBook 840 G3 bios update"