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HP Customer Support - Knowledge Base

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    Fix HP Printer issue on macOS

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HP Printers - Troubleshoot an Ethernet Printer Connection

After sending a print job over a wired (Ethernet) connection, the printer does not print and the computer cannot detect the printer.

Troubleshoot the wired network connection

Make sure you are using an undamaged Ethernet cable, check for a green light near the Ethernet port on the printer, and then print a Network Configuration Page to verify the connection.

  1. Turn off the printer, and then disconnect the Ethernet cable from the router and the printer.

  2. Check the cable for damage, and then verify that it is an Ethernet cable and not a phone cable.

    Note:

    Ethernet and phone cables look similar, but Ethernet cables are usually bigger and have eight visible wires on the end.

  3. Connect the cable to a different Ethernet or LAN port on the router, and then plug it into the printer, making sure it is fully secured to both ports.

  4. Turn on the printer.

  5. Check the lights on the printer's Ethernet port to make sure the connection is successful. The green light should be steady, and the orange activity light should blink.

  6. Print a Network Configuration or Wireless Network Test Results page.

    • Printers with a control panel menu: Print the page from the Wireless, Network Settings, or Setup menu.

    • Printers without a control panel menu: Print the page using button combinations on the printer control panel.

      For most printers, press the Wireless and Information buttons at the same time, or press the Wireless and Start Copy Black buttons at the same time.

      For HP DeskJet 6000 and 6400, ENVY 6000 and 6400, and Tango printers, touch and hold the Information button until all control panel buttons light up, and then touch the Information and Resume buttons at the same time.

  7. Under the General Information section, make sure the Network Status is Ready.

    Under the General Information section, the Network Status displaying as Ready

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Country/Region: Hong Kong SAR

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