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HP PCs - Wireless keyboard troubleshooting
Troubleshoot connection and hardware issues when a wireless keyboard does not work as expected.
Perform the following tasks in the order given. Try using the device after each task to see if the issue is resolved.
Check the power and connection status (keyboard with a wireless USB receiver)
Check a wireless keyboard for power and connection issues if it uses a USB receiver that plugs into a port or is built into the computer.
Check the power and connection status (Bluetooth keyboards)
Check a wireless keyboard for power and connection issues if it uses Bluetooth to connect to the computer.
HP PCs - Wireless keyboard advanced troubleshooting
Use these advanced steps and methods when a wireless keyboard is unresponsive or does not work as expected.
Update hardware drivers
Use Device Manager to update hardware drivers such as the graphics, audio, wireless, or other drivers for your computer.
Run an input device diagnostic test
Use the HP PC Hardware Diagnostics tool to identify issues with an input device such as a mouse, touchpad, or keybord.
Run Windows Update (Windows 10)
Update your Windows 10 computer using Windows Update.

Resolve specific keyboard problems
Resolve keyboard issues such as slow typing, repeated characters, wrong language, or stuck keys.
Slow key press response or repeating characters
Check the Filter Keys setting if typing is slow or multiple characters display when a key is pressed.
Single keyboard key press enters multiple characters
Adjust the key repeat delay if two or more characters display when pressing a key.
Numeric keypad does not work as expected
Check the Number Lock key status and check the Windows setting to use the keyboard as a mouse.
Keyboard language and layout is different than expected
Change the keyboard language and layout to match the Windows display language.
For business users, language settings might be controlled by an administrator. Contact your IT department for assistance.
A keyboard key is stuck
Remove a stuck key and clean the area under and around it.
If the keyboard is not working as expected and is still under warranty, contact HP to see if the keyboard can be replaced. If the key is stuck due to liquid or other substances getting into the keyboard, cleaning might be the only option.
Computer beeps when typing
Check the Toggle Keys or Sticky Keys setting in Windows if the computer sometimes beeps while you are typing.
Keys can beep when the Lock keys are pressed. Sticky Keys can beep when the Ctrl + Alt + Shift and Lock keys are pressed.
HP PCs - Troubleshooting a Bluetooth connection
Check for connection or driver issues if you cannot pair a Bluetooth accessory or input device with your computer.
Perform the following tasks in the order given. Try using the device after each task to see if the issue is resolved.
Confirm your computer has Bluetooth
Use Device Manager to confirm if your computer supports Bluetooth.
Make sure the Bluetooth signal is on
When the Bluetooth signal is turned off, you cannot pair an existing device, add a new device, or modify Bluetooth settings.
Check the wireless communication settings
On your computer, make sure your wireless communication settings allow for a Bluetooth connection.
Remove any wireless interference
The Bluetooth wireless signal between your computer and device might be too weak to make a good connection.
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Make sure the device is on and discoverable.
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Check for and turn off Bluetooth on any other devices that are not being used.
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Move the computer and device closer together, usually within 10 m (33 ft).
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Make sure there are no objects between your computer and device. Objects such as TVs, microwaves, cordless phones, or other wireless devices can weaken Bluetooth signals.
Restart the Bluetooth device and computer
Restarting the device and computer might resolve connectivity errors.
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Close all running programs on your computer, and then shut down the computer.
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Turn off the Bluetooth device.
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Turn on the computer and device.
Check for a Bluetooth driver update
If the Bluetooth driver for your device is out of date, you might experience connectivity issues.
Reinstall the Bluetooth device
The Bluetooth driver for your device might be corrupted. Uninstall the device using Device Manager, and then pair it to the computer to reinstall the driver.
Restore your computer when Windows starts normally
Restore your computer to a previous point in time.

Contact HP Customer Support
If the previous steps did not resolve your issue, contact HP Customer Support for further assistance.
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Enter your product serial number to view warranty status and to change your location, if necessary.
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Select a support option. If you are in Asia Pacific, you will be directed to a local service center in your area.
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