Update the firmware on an HP printer

Use Advanced Settings in the HP Smart app to check for and install firmware updates.

1. Open the HP Smart app, and then click the image of your printer to open the settings and management tools.

2. Under Advanced or Settings, click Advanced Settings to open the printer Embedded Web Server (EWS).

3. From the EWS home page, click the Printer Update tile. If the tile is missing, click Tools > Printer Updates > Firmware Updates.

   

4. If prompted to log in, enter the PIN from the printer label, and then click Submit. This label is typically inside the cartridge access area.

   

5. Under Check for Printer Updates, click Check Now. Any new updates automatically install.

   CAUTION:

   Do not turn off the printer during a firmware update. This can permanently damage your printer.

   

When connected to the internet, many HP printers support updating the firmware directly from the printer control panel.

1. Make sure the printer is connected to a Wi-Fi or Ethernet connection.

   Note:

   USB connections will not work.

2. On the control panel, open the Setup, Service, or Settings menu.

3. Select Preferences, Printer Maintenance, or Tools.

4. Select Web Services, Printer Update, or LaserJet Update.

5. If prompted, follow the instructions to turn on Web Services.

6. Select Check for Updates or a similar option.

   CAUTION:

   Do not turn off the printer during a firmware update. This can permanently damage your printer.

Go to the HP website on your Windows computer to check for and install the latest printer firmware update.

1. Make sure the printer is on and connected to your computer.

2. Go to HP Software and Driver Downloads, and then enter your printer model.

3. Select Firmware from the list of drivers, click Download next to the update, and then follow the instructions.

   Note:

   If you do not see a firmware option, there are no firmware updates for your printer.

4. On the HP Printer Update screen, check the status of your printer.

   If your network printer does not display, use a USB cable to temporarily connect your printer to the computer. Wait 20 seconds, and then click Refresh.

   

   • If the status is Ready, select the check box next to the serial number, and then click Update.

     CAUTION:

     Do not turn off the printer during a firmware update. This can permanently damage your printer.

   • If the status is Up-to-Date, your printer firmware is up to date.

Go to the HP website on your Mac to check for and install the latest printer firmware update.

1. Make sure the printer is on and connected to your computer.

2. Go to HP Software and Driver Downloads, and then enter your printer model.

3. Select Firmware from the list of drivers, click Download next to the update, and then follow the instructions.

   Note:

   If you do not see a firmware option, there are no firmware updates for your printer.

4. In the HP Firmware Updater screen, select the name of your printer, and then click Continue.

   

5. On the Update Information step, review the results.

   • If the option to re-flash your device displays, click Continue to update the firmware.

     CAUTION:

     Do not turn off the printer during a firmware update. This can permanently damage your printer.

   • If there are no device upgrades available, your printer firmware is up to date.