HP Consumer Notebook PCs - The letter 'Z' may be the only character to display while typing
Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.
Release date : 12-Mar-2021
Last updated : 12-Mar-2021
DESCRIPTION
The letter
z might be the only character displays on the screen while typing.
SCOPE
The information in this document applies to the following:
Computers:
HP Spectre x360 14 Convertible Laptop PC Configurable Material
HP Spectre x360 Convertible Laptop PC 14-ea0000
Operating Systems:
Microsoft Windows 10 20H1 (Version 2004)
RESOLUTION
To resolve this issue, perform the following steps:
Click
Start >
Settings.
Click
Update & Security.
Click
Windows Update.
Follow the on-screen instructions.
note:
If Windows Update fails to resolve the issue, contact HP for support.
Hardware platforms affected : HP Spectre x360 14 Convertible Laptop PC (Wikus) Configurable Material, HP Spectre x360 Convertible Laptop PC 14-ea0000
Operating systems affected : Not applicable
Software affected : Not applicable
Support Communication Cross Reference ID : IA07055571
HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.