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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use the resources here on our HP Support website to answer your questions and troubleshoot any issues you may be experiencing.  Try our Virtual Agent and Diagnostic Tools for faster service.

    Information
    Are you working from home?

    It can be challenging when webcam, audio, or tools don’t work as expected. Check our tips and fixes!

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HP Notebook - 15-dy0012ds Product Specifications

Hardware

Product number
8JF60UA
Product name
HP Notebook - 15-dy0012ds
Microprocessor
Intel® Pentium® Gold 5405U (2.3 GHz base frequency, 2 MB cache, 2 cores)
Chipset
Intel® Integrated SoC
Memory, standard
4 GB DDR4-2133 SDRAM (1 x 4 GB)
Video graphics
  • Intel® UHD Graphics 610
  • Integrated
Hard drive
128 GB M.2 SSD
Optical drive
Optical drive not included
Display
15.6" diagonal HD SVA BrightView micro-edge WLED-backlit touch screen (1366 x 768)
Wireless connectivity
802.11ac (1x1) Wi-Fi® and Bluetooth® 4.2 combo
Expansion slots
1 multi-format SD media card reader
External ports
1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate); 2 USB 3.1 Gen 1 Type-A (Data Transfer Only); 1 AC smart pin; 1 HDMI 1.4b; 1 headphone/microphone combo
Minimum dimensions (W x D x H)
35.85 x 24.2 x 1.79 cm
Weight
Starting at 1.65 kg
Power supply type
45 W AC power adapter
Battery type
3-cell, 41 Wh Li-ion
Webcam
HP TrueVision HD Camera with integrated dual array digital microphone
Audio features
Dual speakers

Software

Operating system
Windows 10 Home in S mode
Software included
McAfee LiveSafe™
Software - Productivity & finance
1 month trial for new Microsoft Office 365 customers

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Country/Region: Hong Kong SAR

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