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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06295019

Version: 2

HP Business Notebook, Mobile Thin Clients, and Mobile Workstation PCs - SmartCard Authentication May Fail on Computer With eSIM Capable WWAN Module When SIM Is Installed

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 09-Apr-2019

Last updated : 09-Apr-2019

DESCRIPTION
eSIM capable WWAN modules may cause SmartCard authentication issues:
Issue 1: Users confused by multiple SmartCard icons on the login screen:
Because the operating system recognizes the WWAN module's SIM card reader as a SmartCard reader, the user sees multiple SmartCard authentication options when logging in (if a SIM card is inserted). The user cannot determine which one to use for authentication.

Figure 1. Multiple SmartCard options on login screen

Issue 2: eSIM conflicts with some SmartCard solutions:
Depending on the SmartCard solution being used, the eSIM may interfere with SmartCard authentication even if the user knows which SmartCard to select.

SCOPE
Information in this document applies to the following:
Configuration - eSIM capable WWAN module is installed:
  • Intel XMM 7360 LTE-Advanced
  • Intel XMM 7560 LTE-Advanced Pro
  • Intel XMM 7262 LTE-Advanced
  • HP LT4132 LTE/HSPA+ 4G Mobile Broadband Module
  • Snapdragon X12 LTE-Advanced

    The following WWAN modules shipped, initially, without eSIM capability but eSIM capability could be enabled by a firmware update:

  • Intel XMM 7360 LTE-Advanced: SoftPaq sp91807 enables eSIM capability
  • HP LT4132 LTE/HSPA+ 4G Mobile Broadband Module: SoftPaq sp84042 enables eSIM capability
Computers that may have eSIM capable WWAN modules:
  • HP Elite x2 1012 G2
  • HP Elite x2 1013 G3
  • HP EliteBook 1040 G4 Notebook PC
  • HP EliteBook 725 G4 Notebook PC
  • HP EliteBook 735 G5 Notebook PC
  • HP EliteBook 745 G4 Notebook PC
  • HP EliteBook 745 G5 Notebook PC
  • HP EliteBook 755 G4 Notebook PC
  • HP EliteBook 755 G5 Notebook PC
  • HP EliteBook 820 G4 Notebook PC
  • HP EliteBook 828 G4 Notebook PC
  • HP EliteBook 830 G5 Notebook PC
  • HP EliteBook 836 G5 Notebook PC
  • HP EliteBook 840 G4 Notebook PC
  • HP EliteBook 840 G5 Healthcare Edition Notebook PC
  • HP EliteBook 840 G5 Notebook PC
  • HP EliteBook 840r G4 Notebook PC
  • HP EliteBook 846 G5 Notebook PC
  • HP EliteBook 848 G4 Notebook PC
  • HP EliteBook 850 G4 Notebook PC
  • HP EliteBook 850 G5 Notebook PC
  • HP EliteBook x360 1030 G2 Notebook PC
  • HP EliteBook x360 1030 G3 Notebook PC
  • HP EliteBook x360 1040 G5 Notebook PC
  • HP EliteBook x360 830 G5 Notebook PC
  • HP EliteBook x360 830 G6 Notebook PC
  • HP ProBook 430 G4 Notebook PC
  • HP ProBook 440 G4 Notebook PC
  • HP ProBook 450 G4 Notebook PC
  • HP ProBook 640 G3 Notebook PC
  • HP ProBook 640 G4 Notebook PC
  • HP ProBook 645 G3 Notebook PC
  • HP ProBook 645 G4 Notebook PC
  • HP ProBook 650 G3 Notebook PC
  • HP ProBook 650 G4 Notebook PC
  • HP ProBook 655 G3 Notebook PC
  • HP ProBook x360 440 G1 Notebook PC
  • HP ZBook 14u G4 Mobile Workstation
  • HP ZBook 14u G5 Mobile Workstation
  • HP ZBook 15 G4 Mobile Workstation
  • HP ZBook 15 G5 Mobile Workstation
  • HP ZBook 15u G4 Mobile Workstation
  • HP ZBook 15u G5 Mobile Workstation
  • HP ZBook 17 G5 Mobile Workstation
  • HP ZBook Studio G5 Mobile Workstation
  • HP mt32 Mobile Thin Client
  • HP mt45 Mobile Thin Client
  • HP mt46 Mobile Thin Client
Operating Systems:
  • Microsoft Windows 10 RS2 (Version 1703)
  • Microsoft Windows 10 RS3 (Version 1709)
  • Microsoft Windows 10 RS5 (Version 1809)
  • Microsoft Windows 10 RS4 (Version 1803)
RESOLUTION
Disable the Uicc Iso Device in Device Manger. Disabling the device does not impact WWAN operation or SmartCard functionality.

Figure 2.Uicc Iso Device listed in Device Manager
If you are experiencing Issue 2 (SmartCard authentication not working even when user selects the correct SmartCard option), contact your SmartCard solution provider to determine if there are updated versions that work with multiple SmartCards installed.

Hardware platforms affected : HP Elite x2 1012 G2 Tablet, HP Elite x2 1013 G3 Tablet, HP EliteBook 1040 G4 Notebook PC, HP EliteBook 1040 G4 Notebook PC (ENERGY STAR), HP EliteBook 725 G4 Notebook PC, HP EliteBook 725 G4 Notebook PC (ENERGY STAR), HP EliteBook 735 G5 Notebook PC, HP EliteBook 745 G4 Notebook PC, HP EliteBook 745 G4 Notebook PC (ENERGY STAR), HP EliteBook 745 G5 Notebook PC, HP EliteBook 755 G4 Notebook PC, HP EliteBook 755 G4 Notebook PC (ENERGY STAR), HP EliteBook 755 G5 Notebook PC, HP EliteBook 820 G4 Notebook PC, HP EliteBook 820 G4 Notebook PC (ENERGY STAR), HP EliteBook 828 G4 Notebook PC, HP EliteBook 830 G5 Notebook PC, HP EliteBook 836 G5 Notebook PC, HP EliteBook 840 G4 Notebook PC, HP EliteBook 840 G4 Notebook PC (ENERGY STAR), HP EliteBook 840 G5 Healthcare Edition Notebook PC, HP EliteBook 840 G5 Notebook PC, HP EliteBook 840r G4 Notebook PC, HP EliteBook 846 G5 Notebook PC, HP EliteBook 848 G4 Notebook PC, HP EliteBook 850 G4 Notebook PC, HP EliteBook 850 G4 Notebook PC (ENERGY STAR), HP EliteBook 850 G5 Notebook PC, HP EliteBook x360 1030 G2, HP EliteBook x360 1030 G2 (ENERGY STAR), HP EliteBook x360 1030 G3 Notebook PC, HP EliteBook x360 1040 G5 Notebook PC, HP EliteBook x360 830 G5 Notebook PC, HP EliteBook x360 830 G6 Notebook PC, HP ProBook 430 G4 Notebook PC, HP ProBook 430 G4 Notebook PC (ENERGY STAR), HP ProBook 440 G4 Notebook PC, HP ProBook 440 G4 Notebook PC (ENERGY STAR), HP ProBook 450 G4 Notebook PC, HP ProBook 450 G4 Notebook PC (ENERGY STAR), HP ProBook 640 G3 Notebook PC, HP ProBook 640 G3 Notebook PC (ENERGY STAR), HP ProBook 640 G4 Notebook PC, HP ProBook 645 G3 Notebook PC, HP ProBook 645 G3 Notebook PC (ENERGY STAR), HP ProBook 645 G4 Notebook PC, HP ProBook 650 G3 Notebook PC, HP ProBook 650 G3 Notebook PC (ENERGY STAR), HP ProBook 650 G4 Notebook PC, HP ProBook 650 G4 Notebook PC Bundle, HP ProBook 655 G3 Notebook PC, HP ProBook 655 G3 Notebook PC (ENERGY STAR), HP ProBook x360 440 G1 Notebook PC, HP ZBook 14u G4 Mobile Workstation, HP ZBook 14u G4 Mobile Workstation (ENERGY STAR), HP ZBook 14u G5 Mobile Workstation, HP ZBook 15 G4 Mobile Workstation, HP ZBook 15 G4 Mobile Workstation (ENERGY STAR), HP ZBook 15 G5 Mobile Workstation, HP ZBook 15u G4 Mobile Workstation, HP ZBook 15u G4 Mobile Workstation (ENERGY STAR), HP ZBook 15u G5 Mobile Workstation, HP ZBook 17 G5 Mobile Workstation, HP ZBook Studio G5 Mobile Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06295019

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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