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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06111225

Version: 1

Advisory: HP ENVY 15 - x360 Convertible PC - Performance May Decrease When Loading and Playing High End Graphics Games

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 09-Aug-2018

Last updated : 09-Aug-2018

DESCRIPTION
The computer performance may decrease as the frames per second decreases when playing graphics intensive games. This occurs due to the specific discrete graphics card performance being limited.

SCOPE
Information in this document applies to the following:
Configuration:
  • Discrete graphics card - NVIDIA REV:23.21.13.8912 AND 23.21.13.8792
  • BIOS versions F.38 and prior
Computers:
  • HP ENVY 15-bp100 x360 Convertible PC
  • HP ENVY 15m-bp100 x360 Convertible PC
  • HP ENVY x360 - 15-bp1xxxx with DIS
Operating Systems:
  • Microsoft Windows 10 RS4 (Version 1803)
  • Microsoft Windows 10 RS3 (Version 1709)
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
HP Notebook System BIOS Update
Version: F.42
Revision: A
NOTE: A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers

Hardware platforms affected : HP ENVY 15-bp100 x360 Convertible PC, HP ENVY 15m-bp100 x360 Convertible PC, HP ENVY x360 - 15-bq100 CTO

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06111225

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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