HP Commercial Notebook and Desktop PCs - Next Button Is Unavailable When Clicked Repeatedly

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 08-May-2018

Last updated : 08-May-2018

DESCRIPTION

The Next button becomes unavailable or appears disabled on the second Register and Protect screen. This occurs when the Next button is clicked repeatedly during initial computer setup (OOBE).

The Next button is unavailable.

SCOPE

The information in this document applies to the following:

Notebook Computers:

HP EliteBook x360 830 G7 Notebook PC series
HP ProBook x360 440 G1 Notebook PC series
HP ProBook x360 11 G3 EE Notebook PC series

Desktop Computers:

HP ProOne 400 G5 20-inch All-in-One Business PC series
HP ProOne 400 G5 23.8-inch All-in-One Business PC series
HP ProOne 400 G5 Base 20-inch All-in-One Business PCn series
HP ProOne 400 G5 Base 23.8-inch All-in-One Business PC series
HP ProOne 440 G5 23.8-in All-in-One Business PC series
HP ProOne 600 G5 21.5-in All-in-One Business PC series
HP ZHAN 66 Pro G2 21.5-in All-in-One series
HP ZHAN 66 Pro G2 23.8-in All-in-One series

Operating Systems:

Microsoft Windows 10 TH2 (Version 1511)
Microsoft Windows 10 TH1 (Version 1507)
Microsoft Windows 10 RS4 (Version 1803)
Microsoft Windows 10 RS3 (Version 1709)
Microsoft Windows 10 RS2 (Version 1703)
Microsoft Windows 10 RS1 (Version 1607)

RESOLUTION

To work around this issue, do not to click the next button continuously on the Register and Protect. Press the Back arrow to return to the first Register and Protect screen and go through the registration process again.

Hardware platforms affected : HP EliteBook x360 830 G7 Notebook PC, HP ProBook x360 11 G3 EE Notebook PC, HP ProBook x360 11 G3 EE Notebook PC, HP ProBook x360 440 G1 Notebook PC, HP ProOne 400 G5 20-inch All-in-One Business PC, HP ProOne 400 G5 23.8-inch All-in-One Business PC, HP ProOne 400 G5 Base 20-inch All-in-One Business PC, HP ProOne 400 G5 Base 23.8-inch All-in-One Business PC, HP ProOne 440 G5 23.8-in All-in-One Business PC, HP ProOne 600 G5 21.5-in All-in-One Business PC, HP ZHAN 66 Pro G2 21.5-in All-in-One, HP ZHAN 66 Pro G2 23.8-in All-in-One

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06003718

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

SUPPORT COMMUNICATION- CUSTOMER ADVISORY

HP Commercial Notebook and Desktop PCs - Next Button Is Unavailable When Clicked Repeatedly

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