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HP PageWide Enterprise, HP PageWide Managed - Clear paper jams in the 3 x 550 trays (15.A4.yz, 15.A5.yz, 15.A6.yz, 15.A9.yz, 15.37.yz, 15.38.yz, 15.48.yz)

Clear paper jams in the 3X550 trays - 15.A4.yz; 15.A5.yz; 15.A6.yz; 15.A9.yz; 15.37.yz; 15.38.yz; 15.48.yz
When a jam occurs, the control panel displays an error message and an animation that assists in clearing the jam. Paper jams in the 3x550-sheet accessory can produce any of the following error codes:
  • 15.A4.yz
  • 15.A5.yz
  • 15.A6.yz
  • 15.A9.yz
  • 15.37.yz
  • 15.38.yz
  • 15.48.yz
Follow these steps to clear the paper jam:
  1. Open one of the trays.
    Figure : Open the tray
  2. Remove the jammed paper from the feed rollers inside the printer. First pull the paper to the left, and then pull it forward to remove it.
    Figure : Remove any damaged paper
  3. Open the right door and the lower-right door.
    Figure : Open the door
  4. Gently pull out any jammed paper.
    Figure : Remove the jammed paper
  5. If no jammed paper is visible, remove the duplexer.
    Figure : Remove the duplexer
  6. Pull any jammed paper straight out.
    Figure : Remove the jammed paper
  7. Reinstall the duplexer.
    Figure : Reinstall the duplexer
  8. Close the right door and the lower-right door, and then close the tray.
    Figure : Close the doors
  9. If there are remaining pages still in the printer, instructions on how to clear the remaining pages will display on the control panel.

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