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    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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HP 15-bs000, 15-bs100, 15g-br000, 15q-bu000, and Pavilion 15-br000 Convertible PCs - Stop Code is Displayed on a Blue Screen When Bluetooth Driver Is Uninstalled

Stop code is displayed on a blue screen. This occurs when the Bluetooth driver is uninstalled. The following error is displayed:
Stop code: DRIVER IRQL NOT LESS OR EQUAL
What failed: rtl8723de.sys
Figure : Blue screen error
The information in this document applies to the following:
Software/Driver:
Realtek RTL8xxx Series Bluetooth Driver for Microsoft Windows v1.0.0.70, A1
Computers:
  • HP 15-bs000 Laptop PC
  • HP 15-bs100 Laptop PC
  • HP 15g-br000 Laptop PC
  • HP 15q-bu000 Laptop PC
  • HP Pavilion 15-br000 x360 Convertible PC
Operating Systems:
  • Microsoft Windows 10 Pro (64-bit)
  • Microsoft Windows 10 Home (64-bit)
  • Microsoft Windows 10 Enterprise (64-bit)
To resolve this issue, download and install the following SoftPaq to update the WLAN driver:
NOTE: The module is WiFi/Bluetooth combo, therefore the Bluetooth issue will be fixed by installing the WLAN driver.
SoftPaq Description
Release Notes
Download SoftPaq
Realtek RTL8xxx Series Wireless LAN Drivers
Version: 2023.57.515.2017
Revision: A
NOTE: A more recent version of this software may be available. Check for newer versions at http://www.hp.com/drivers.

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Country/Region: Hong Kong SAR

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