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HP Customer Support - Knowledge Base

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  • Information

    Fix intermittent print spooler service errors that may cause print jobs to fail post a Windows update. Click here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

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Samsung Laser Printers - How to Confirm that you have a Genuine Samsung Toner

If you have purchased a replacement toner cartridge for your printer and are experiencing errors, verify that you have genuine Samsung toner.

How to verify genuine Samsung toner

Check the following to verify your toner is genuine:
  • Confirm that the toner and the packaging the toner arrives in carries the Samsung logo.
    Figure : Example of genuine Samsung logo on toner package
    Image shows genuine Samsung logo
  • Confirm that the toner and the packaging the toner arrives in is not labeled as "Refurbished" or "Reconditioned".
    note:
    It is recommended to always use genuine Samsung toner. Refurbished or reconditioned toner is not guaranteed to work with your printer. Refurbished or reconditioned toner usually shows physical signs of damage. For example, worn or damaged screws, visible use of adhesives, surface scratches, etc.
  • Confirm that the toner has a CRUM (Customer Replaceable Unit Monitor) chip.
    note:
    If the toner does not have a CRUM chip, it is either a starter toner or is not a genuine Samsung toner.
    Figure : Example of CRUM chip on genuine Samsung toner
    Image shows actual CRUM chip on genuine Samsung toner
  • Confirm that the toner has a Samsung model and serial number label.
    Figure : Example of serial number for genuine Samsung toner
    Image shows serial number for genuine Samsung toner
  • Network Printers: Confirm that the model and serial number of the toner appears in SyncThru web service.

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Country/Region: Hong Kong SAR

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