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HP Customer Support - Knowledge Base

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HP LaserJet Enterprise MFP, HP OfficeJet Enterprise MFP, HP PageWide Enterprise MFP - Improve scan image quality

Try these few simple steps first:
  • Use the flatbed scanner rather than the document feeder.
  • Use high-quality originals.
  • When using the document feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images.
If the problem still exists, try these additional solutions. If they do not fix the problem, see “Improve print quality” for further solutions.

Check the scanner glass for dirt and smudges

note:
Your printer model might be different from the printer shown in the video, but the steps are the same.
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner if the printed pages have streaks, unwanted lines, black dots, poor print quality, or unclear text.
  1. Press the Power button to turn off the printer, and then disconnect the power cable from the electrical outlet.
    Figure : Press the Power button to turn off the printer
  2. Open the scanner lid.
    Figure : Open the scanner lid
  3. Clean the scanner glass (callout 1) and the document feeder strips (callout 2, callout 3) with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner.
      caution:
    Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen. They might seep and damage the printer.
    note:
    If you are having trouble with streaks on copies when you are using the document feeder, be sure to clean the small strips of glass on the left side of the scanner (callout 2, callout 3).
    Figure : Clean the scanner
  4. Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting.
  5. Connect the power cable to an outlet, and then press the Power button to turn on the printer.
    Figure : Press the Power button to turn on the printer

Check the scan settings

You can adjust scan settings from the printer control panel. The options and steps vary according to the type of control panel.
note:
Some of the scan settings that you can change from the control panel are default settings. Other settings affect the current job only. HP recommends using the Embedded Web Server (EWS) to configure the default settings on network-connected printers with FutureSmart 3 or FutureSmart 4 control panels.
FutureSmart 3
Figure : FutureSmart 3 control panel
FutureSmart 4
Figure : FutureSmart 4 control panel

Clean the pickup rollers and separation pad in the document feeder

note:
Your printer model might be different from the printer shown in the video, but the steps are the same.
Follow these steps if the printed pages have toner smudges or skewed print:
  1. Lift the document-feeder latch.
    Figure : Lift the latch
  2. Open the document-feeder cover.
    Figure : Open the document-feeder cover
  3. Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean, lint-free cloth moistened with warm water.
    note:
    Lift up the roller assembly so you can clean the second roller.
    Figure : Clean the document feeder
  4. Close the document-feeder cover.
    note:
    Verify that the latch on the top of the document-feeder cover is completely closed.
    Figure : Close the document-feeder cover
If the problem persists, check the document feeder separation pad and rollers for damage or wear, and replace them if necessary.
note:
New rollers have a rough surface. As rollers wear, they become smooth.

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Country/Region: Hong Kong SAR

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