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Welcome to HP Customer Support

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  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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HP Color LaserJet Enterprise CM4540 MFP - 13.A2, 13.A3, 13.A4, 13.A5 tray 2, tray 3, tray4, tray 5 paper jam

13.A2, 13.A3, 13.A4, 13.A5 tray 2, tray 3, tray4, tray 5 paper jam
Use the following procedure to check for paper in all possible jam locations related to Tray 2, 3, 4, or 5. When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam.
  • 13.A2.XX Jam in Tray 2
  • 13.A3.XX Jam in Tray 3
  • 13.A4.XX Jam in Tray 4
  • 13.A5.XX Jam in Tray 5
  note:
The following procedure shows Tray 2. The method to clear jams in Trays 3, 4, and 5 is the same.
  caution:
Opening a tray when paper is jammed can cause the paper to tear and leave pieces of paper in the tray, which might cause another jam. Be sure to clear jams before opening the tray.
  1. Open the tray and make sure that the paper is stacked correctly. Remove any jammed or damaged sheets of paper. To access jammed paper from the tray cavity, remove the tray from the product.
    Figure : Location of paper stack
  2. Close the tray.
    Figure : Location of Tray 2

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Country/Region: Hong Kong SAR

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