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HP Customer Support - Knowledge Base

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HP Business PCs - Using the HP Cloud Recovery Download Tool

This document is for certain business computers with Windows 10 Professional (64-bit), Windows 10 IoT Enterprise (2016 LTSB, 2019 LTSC), or Windows 7 Professional (64-bit). It is not available for all HP PCs. For consumer PCs go to HP PCs - Using the HP Cloud Recovery Tool (Windows 10, 7).
The HP Cloud Recovery Download Tool allows you to download recovery software to a USB drive. The recovery software works for HP PCs with Windows 10 Professional (64-bit), Windows 10 IoT Enterprise (2016 LTSB, 2019 LTSC), and Windows 7 Professional (64-bit).
note:
For a list of products that support the HP Cloud Recovery Download Tool, go to HP Cloud Recovery Supported Platforms.
note:
To avoid loss of data, you must back up important files, data, photos, videos, etc. before you use the HP Cloud Recovery Tool.
For more information on backing up your files, see HP PCs - Backing Up Your Files (Windows 10, 8).
To get started, you need the following:
  • A blank USB drive: Must have a minimum of 16 GB.
  • An HP computer: Make sure it has Windows 10 Professional (64-bit), Windows 10 IoT Enterprise (2016 LTSB, 2019 LTSC), or Windows 7 Professional (64-bit).
    note:
    If you cannot download the HP Cloud Recovery Download Tool using your PC, you can use another PC to download the tool to the USB drive.

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