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Welcome to HP Customer Support

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  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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HP Color LaserJet Enterprise MFP M577 - Clear paper jams in Tray 1

Clear paper jams in Tray 1
Use the following procedure to check for paper in all possible jam locations related to Tray 1. When a jam occurs, the control panel displays an animation that assists in clearing the jam.
  1. If most of the sheet of paper is visible in the tray, slowly pull the jammed paper out of the printer. Make sure that the entire sheet is removed. If it tears, continue with the following steps to find the remnants.
    If most of the sheet of paper has been pulled inside the printer, continue with the following steps.
    Figure : Remove the jammed paper
  2. Lift the latch on the right door to release it.
    Figure : Release the latch
  3. Open the right door.
    Figure : Open the right door
  4. If jammed paper is present, gently pull it out.
    Figure : Remove the jammed paper
  5. Close the right door.
    Figure : Close the right door

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Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country/Region: Hong Kong SAR

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