The WWAN module no longer functions after upgrading to Windows 10. The Windows device manager flags the WWAN module (HP hs3110 HSPA+ Mobile Broadband Device or HP lt4112 Gobi 4G Mobile Broadband Device ) with a yellow triangle and exclamation mark indicating that the driver is not installed (Code 28).
SUPPORT COMMUNICATION- CUSTOMER ADVISORY
Document ID: c04778344
Version: 1
Advisory: HP Elite X2 1011 and HP ProBook - No Mobile Broadband Access After Upgrading to Windows 10
Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.
Release date : 25-Aug-2015
Last updated : 25-Aug-2015
Information in this document applies to the following:
Systems:
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HP Elite x2 1011 G1
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HP ProBook 645 G1 Notebook PC
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HP ProBook 650 G1 Notebook PC
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HP ProBook 655 G1 Notebook PC
Operating Systems:
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Microsoft Windows 7 Professional (32-bit)
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Microsoft Windows 7 Professional (64-bit)
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Microsoft Windows 7 Enterprise (64-bit)
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Microsoft Windows 7 Ultimate (64-bit)
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Microsoft Windows 7 Enterprise (32-bit)
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Microsoft Windows 7 Ultimate (32-bit)
Short-term solution
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Open the Windows Device Manager.
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Click View in top bar and select Devices by connection.
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Find the USB Composite Device that WWAN device included and select it, then right-click Update Driver Software....
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Under Standard Enhanced PCI to USB Host Controller > USB Root Hub > Generic USB Hub, find the USB Composite Device that the HP hs3110 is listed under it, then right-click the USB Composite Device (b), and then select Update Driver Software... (c).
note:
The picture below shows HP hs3110 device (a), on some computers it will be HP lt4112 device instead. "USB Composite Device" is used in example, the actual device name may be different. Just make sure the HP hs3110 is listed under it.Figure : HP hs3110 device
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Choose Browse my computer for driver software, then click Let me pick from a list of device drivers on my computer.
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Check Show compatible hardware, then select USB Mobile Broadband Network Adapter Module, and then click Next.
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Click the scan for hardware changes button (a) in top BarFigure : Scan for hardware changes
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Update the WWAN driver to the latest version available on HP.com:
For Elite x2 1011 G1:
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SoftPaq Description
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Release Notes
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Download SoftPaq
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HP lt4112 Gobi 4G Drivers
Version: 12.1803.5.7
Revision: A Pass: 1
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For HP ProBook 645 G1, 650 G1, and 655 G1 Notebook PCs:
To resolve this issue, download and install the following SoftPaq:
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SoftPaq Description
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Release Notes
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Download SoftPaq
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SofHP hs3110/hs3114 Mobile Broadband Drivers
Version: 12.1803.2.8
Revision: A Pass: 1
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NOTE: More recent versions of this software may be available. Check for newer versions at
http://www8.hp.com/us/en/drivers.html.
Hardware platforms affected :
HP Elite x2 1011 G1, HP ProBook 645 G1 Notebook PC, HP ProBook 650 G1 Notebook PC, HP ProBook 655 G1 Notebook PC
Operating systems affected : Not applicable
Software affected : Not applicable
Support Communication Cross Reference ID : IA04778344
© Copyright 2023 HP Development Company, L.P.
HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.
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