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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04650223

Version: 1

HP EliteBook 840 G1 Notebook PCs - Black Pixels Are Seen Throughout the OS and on Several Applications

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 23-Apr-2015

Last updated : 23-Apr-2015

DESCRIPTION
Black pixels appear dead on the screen throughout the OS and on several applications. The defective pixels can be seen on the Windows Login Screen, Start Screen, in MS Outlook and Excel.

SCOPE
The information in this document applies to the following:
Computers:
HP EliteBook 840 G1 Notebook PC
Operating Systems:
Microsoft Windows 8.1 (Enterprise)
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
AMD High Definition (HD) Video Driver and Control Panel
Version: 14.301
Revision:A
NOTE: A more recent version of this software may be available. Check for newer versions at http://www8.hp.com/us/en/drivers.html.

Hardware platforms affected : HP EliteBook 840 G1 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04650223

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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