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HP Scanjet Enterprise Flow 5000 s3 - Paper does not feed from the scanner

Paper does not feed from the scanner
Reload the pages into the document input tray, ensuring that they make contact with the rollers.
The document feeder hatch might not be securely latched. Open the hatch and then close it, pressing firmly to ensure the hatch is closed.
A problem with the scanner hardware might exist. Follow this procedure to test the scanner:
  1. Ensure that the power supply is securely connected between the scanner and a live electrical outlet or surge protector. Check that the green LED on the power supply case is on to verify that the power supply is functional.
  2. If the power supply is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on.
  3. Press the Power () button to turn off the scanner, disconnect the power supply from the scanner, and then turn off the computer to which the scanner is connected. Wait 30 seconds, reconnect the power supply to the scanner, press the Power () button to turn on the scanner, and then turn on the computer.
  4. Try to rescan.

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Country: Hong Kong

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