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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04541088

Version: 1

HP RP2 Retail System Model 2000, 2020, and 2030 Systems - Oval Shaped Logo When Powering On, Flickering Display, or Screen Resolution Changes When Right-Clicking With the Mouse

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 09-Jan-2015

Last updated : 09-Jan-2015

DESCRIPTION
The display may exhibit one or more of the following symptoms:
  • POST screen is the incorrect display resolution
  • Oval shaped logo on post screen
  • Display flickers when attempting to change the resolution in the operating system using the mouse's right-click option
  • Resolution changes frequently
This only occurs with two external monitors.

sourceInformation

SCOPE
Information in this document applies to the following:
Systems:
  • HP RP2 Retail System Model 2000
  • HP RP2 Retail System Model 2020
  • HP RP2 Retail System Model 2030
Operating Systems:
  • Non-OS Specific
RESOLUTION
Do not replace any hardware. To resolve this issue, download and install the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
HP Business Desktop System BIOS ('GEM' BIOS) for Windows
Version: 00.02.06
Revision: A PASS: 1
  note:
A more recent version of this software may be available. Check for newer versions at //www.hp.com/"´">http://www.hp.com/..

Hardware platforms affected : HP RP2 Retail System Model 2000, HP RP2 Retail System Model 2020, HP RP2 Retail System Model 2030

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04541088

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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