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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04533045

Version: 1

HP EliteBook G2 Notebook PCs - Computer Hangs at Windows Logon Screen When Resuming From Sleep Mode

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 18-Dec-2014

Last updated : 18-Dec-2014

DESCRIPTION
When resuming from sleep mode, the computer hangs at the Windows logon screen. The computer may exhibit one or more of the follow symptoms during normal use:
  • The mouse pad will not work.
  • The keyboard will not work.

SCOPE
Information in this document applies to the following:
Computers:
  • HP EliteBook 725 G2 Notebook PC
  • HP EliteBook 745 G2 Notebook PC
  • HP EliteBook 755 G2 Notebook PC
Operating Systems:
  • Microsoft Windows 8 (Enterprise)
  • Microsoft Windows 8 (standard)
  • Microsoft Windows 8 Pro
  • Microsoft Windows 8.1 (standard)
  • Microsoft Windows 8.1 Pro
  • Microsoft Windows 8.1 (Enterprise)
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
Softpaq Description
Release Notes
Download SoftPaq
Synaptics Mouse Driver
Version: 18.1.15
Revision: A
NOTE: A more recent version of this software may be available. Check for updated drivers and software for your computer at http://www.hp.com/.

Hardware platforms affected : HP EliteBook 725 G2 Notebook PC, HP EliteBook 745 G2 Notebook PC, HP EliteBook 755 G2 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04533045

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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