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HP Designjet Z6800 and Z6600 Printer Series - The paper cannot be loaded successfully

The paper cannot be loaded successfully
Here are a few things to check if you cannot successfully load the paper.
  • The paper might be loaded at an angle (skewed or mislocated). Make sure that the right edge of the paper is aligned with the half-circle on the right-hand side of the platen, and that the leading edge of the paper is aligned with the metal bar in the platen.
  • The paper might be crumpled or warped, or have irregular edges.
  • If the paper jams in the paper path to the platen, the leading edge of the paper might not be straight or clean. Remove the initial 2 cm (1 in) of paper from the roll and try again. This might be necessary even with a new roll of paper.
  • Make sure that the spindle is correctly inserted.
  • Make sure that the paper is correctly loaded on the spindle, and that it loads over the roll towards you.
  • Check that the paper is wound tightly on the roll.
  • If you are having difficulties loading the paper, and the front panel continues to display align to the blue line after a number of attempts, then unroll forward about a half meter of paper, align with the blue line, and the backwards movement will automatically align the paper

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Country/Region: Hong Kong SAR

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