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HP Customer Support - Knowledge Base

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Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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Fix HP Printer issue on macOS
A [software component] will damage your computer message displays when printing or while installing - Click Here

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HP 2000-2d72NR Notebook PC Product Specifications

Hardware

Software

Hardware

Product Name	2000-2d72NR
Product Number	F8Q69UA
Microprocessor	1.3GHz AMD E2-3800 Accelerated Processor
Microprocessor Cache	2MB L2 Cache
Memory	4GB DDR3 SDRAM (1 DIMM)
Memory Max	Maximum supported = 8GB
Memory Slots	2 user accessible
Video Graphics	AMD Radeon HD 8280 graphics
Display	15.6-inch diagonal HD BrightView LED-backlit display (1366x768)
Hard Drive	500GB 5400RPM hard drive
Multimedia Drive	SuperMulti DVD burner
Network Card	10/100BASE-T Ethernet LAN (RJ-45 connector)
Wireless Connectivity	1x1 802.11b/g/n WLAN Bluetooth
Sound	Altec Lansing dual speakers
Keyboard	Full-size keyboard
Pointing Device	Touchpad supporting multi-touch gestures with on/off button
External Ports	Multi-format digital media card reader for Secure Digital cards 3 Universal Serial Bus (USB) 2.0 1 HDMI 1 VGA (15-pin) 1 Headphone-out 1 Microphone-in
Dimensions	1.20 in (min H)/ 1.41 in (max H) x 14.80 in (W) x 9.72 in (D)
Weight	5.39 lb
Power	65W AC adapter 3-cell 23WHr 2.2 Ah lithium-ion battery
ID Mech Description	Front facing HP TrueVision HD Webcam with integrated digital microphone

Software

Operating System:
Windows 8.1 (64-bit)

Communication Chat:
Make HP MyRoom your online meeting place! Enjoy IM, text and video chat, plus file sharing in a private virtual room Skype Cyberlink YouCam DE: Chat live and capture video or photos. Be yourself or a favorite avatar!

Games:
Microsoft Games: (Solitaire and Mahjong) Free pre-installed Windows 8 games, ready to play. HP Exclusive! 10 free game rental sessions of Plants vs. Zombies, 2010 Game of the Year. Your HP computer also comes preloaded with a FREE game – Farm Frenzy ($19.99 value) and HP Games.

HP Help Support:
HP Support Assistant: Helps you maintain the performance of your PC and resolve problems with automated updates and tune-ups, built-in diagnostics, and guided assistance. HP Utility Center: With the HP Utility Center on Windows 8 PCs, get one place to control your settings for all things HP. HP Quick Start: An experience resembling a traditional Windows Start menu.

Shopping Services:
Netflix: Watch movies and TV online or via DVDs with subscription. HP Savings Center: Helps you find special offers based on your preferences, saving you time and money. Amazon

Books, Music, Photos, and Videos:
Amazon Kindle for PC e-reader HP Connected Photo: Sync, edit, and share photos. Picture the fun CyberLink PowerDVD: Upgrade your video watching experience with CyberLink’s TrueTheater technology including enhanced lighting features and improved audio quality.

Productivity Tools:
7-zip: Free File Archive utility preinstalled on HP Windows 8 platforms. Consumers can use 7-zip anywhere, anytime. HP ePrint Box: Simple, secure sharing from nearly anywhere. Buy Office 365: The most powerful Office yet with smarter versions of your favorite applications and new cloud services that connect you to your documents and settings – when and where you need them. Getting Started with Windows 8: HP’s application makes it fun & easy to get to know Windows 8. Let us help you learn the basics of navigating the new Start Screen, powering off your device, and additional tips and tricks through helpful step by step videos.

Productivity Tools:

7-zip: Free File Archive utility preinstalled on HP Windows 8 platforms. Consumers can use 7-zip anywhere, anytime.

HP ePrint

Box: Simple, secure sharing from nearly anywhere.

Buy Office 365: The most powerful Office yet with smarter versions of your favorite applications and new cloud services that connect you to your documents and settings – when and where you need them.

Getting Started with Windows 8: HP’s application makes it fun & easy to get to know Windows 8. Let us help you learn the basics of navigating the new Start Screen, powering off your device, and additional tips and tricks through helpful step by step videos.

Security Protection:
Free 30-day Trial of McAfee LiveSafe service included. McAfee LiveSafe service enriches your digital life by protecting your data, identity and all your devices so you can connect with confidence. HP Recovery Manager: Recover, restore, and create recovery media for, your PC.

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