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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04051409

Version: 1

HP Chromebook 11 Notebook PCs - Charger Recall

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 18-Dec-2013

Last updated : 18-Dec-2013

DESCRIPTION
With guidance and approval from the CPSC and other regulatory agencies, Google and HP are recalling the original charger for the HP Chromebook 11. Refer to the following link for more information:
  note:
The preceding link will take you outside the Hewlett-Packard Web site. HP does not control and is not responsible for information outside the HP Web site.

sourceInformation

SCOPE
Information in this document applies to the following:
Computers:
  • HP Chromebook 11
Charger:
  • PA-1150-22GO
  • MU15-N1052-A00S
  • MU15-N1052-I00S
  • MU15-N1052-K00S
  • MU15-N1052-E00S
Chargers sold after December 1st, 2013 are not affected by this issue.
RESOLUTION
If you have purchased the HP Chromebook 11 on or before December 1, 2013 please go to http://chromebook.com/hp11chargerform/ to request a free replacement charger.
If you have purchased multiple units on or before December 1st 2013, please contact HP directly to request a bulk shipment. Email us at:
You may also visit http://chromebook.com/hp11charger for more information

Hardware platforms affected : HP Chromebook 11-1100

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04051409

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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