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HP Deskjet 1010 and Deskjet Ink Advantage 1010 Printers Series - The Printer Does Not Pick Up or Feed Paper

Issue

The printer does not pick up or feed the paper from the tray. The printer might make noises as though it is printing, but no paper moves through it.
Important: You must follow these solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, you can stop troubleshooting.

Solution one: Perform a reset

Sometimes, restarting the printer can clear a paper feed issue. Follow these steps to perform a reset.

Step one: Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Unplug the power cord from the wall outlet.
  3. Wait at least 15 seconds.
  4. Plug the power cord back into the wall outlet.
  5. Reconnect the power cord to the printer.
  6. Turn the printer on.

Step two: Print a Print Quality Report

Select your operating system, and then follow the steps to print a test page to make sure that the hardware functions correctly.
  • If the self-test report prints, try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the self-test report does not print, continue with the next solution.

Solution two: Check the condition of the paper, and then reload it

Paper feed issues might result from dusty, torn, wrinkled, wet, or folded paper in the tray. The quality of the paper can also make a difference. Use only good quality paper that meets printer specifications. Follow these guidelines to help avoid the issue, and then continue with the steps to check the condition of the paper.
  • Use only good quality paper that meets printer specifications.
  • Store all paper in a dry, cool place. Paper feed issues occur more often in humid climates.
  • Do not print on paper that is already printed. The dampness of the ink can cause the paper to stick together.
note:
For the purposes of these troubleshooting steps, use only 10 to 25 sheets of plain white, unused paper.

Step one: Check the condition of the paper

  1. Remove the stack of paper from the tray.
  2. Check for obstructions inside the tray. Use a flashlight to view the mechanism inside the tray to make sure that nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.
    note:
    If you find obstructions in the paper path, skip to the section on cleaning the rollers.
  3. Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper.
  4. Make sure that all the paper in the stack is the same size and type. Never load mixed types of paper in the tray. The product can only process one type of paper at a time.
  5. Tap the stack of paper on a flat surface to align the edges.
  6. Make sure that the stack of paper contains no fewer than 10 sheets and no more than 25 sheets of paper.
    note:
    You need to use 10 to 25 sheets of paper only for purposes of these troubleshooting steps. When the issue is resolved, you can resume loading paper according to the paper tray capacity specifications for your product.

Step two: Reload the paper

  1. Lift the paper tray.
    Figure : Lift the paper tray
    Image: Lift the paper tray
  2. Lower the output tray, and then pull out the output tray extender.
    Figure : Pull out the tray extender
    Image: Pull out the output tray extender
  3. Slide the paper width guide to its outermost position.
  4. Load clean, white paper in the input tray with the short edge forward and the print side up.
    Figure : Load the paper
    Image: Load the paper
  5. Slide the paper width guide to the right until it stops at the edge of the paper but does not bend the paper.
    Figure : Slide the paper width guide against the paper
    Image: Slide the paper width guide against the paper

Step two: Print a Print Quality Report

Select your operating system, and then follow the steps to print a test page to make sure that the hardware functions correctly.
  • If the self-test report prints, try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the self-test report does not print, continue with the next solution.

Solution three: Remove any loose paper, debris, or foreign objects from the tray

Follow these steps to remove any loose paper, debris, or foreign objects from the tray, and then print a test page.

Step one: Remove any loose paper, debris, or foreign objects from the tray

  1. Press the Power button to turn off the printer.
  2. Disconnect the USB cable from the rear of the printer.
  3. Disconnect the power cord from the rear of the printer.
      warning:
    You must disconnect the power cord before you reach inside the printer to avoid risk of injuries or electric shock.
  4. Look inside the input tray, and then remove any foreign materials such as paper clips, debris, or other objects that might have fallen inside.
    note:
    You might need a flashlight to illuminate the area.
    Figure : Look inside the input tray
    Image: Look inside the input tray.
  5. Use your fingers to move the pick mechanism located inside the input tray, and then remove any foreign objects or debris.
    Figure : Use your fingers to remove debris
    Image: Use your fingers to remove debris.
  6. If you did not find any debris, tilt the printer on its side, and then use your fingers to move the pick mechanism located inside the input tray, and then remove any foreign objects or debris you find. Debris might fall out of the printer.
      caution:
    Make sure that there are no foreign materials that remain inside the input tray as this could result in further paper jams or damage to the printer.
    Figure : Tilt the printer, and then remove any foreign objects or debris
    Image: Tilt the printer, and then remove any foreign objects or debris.
  7. Return the printer to its normal position.
  8. Check the output tray for any foreign materials, and then remove them if necessary.
  9. Reconnect the USB cable to the rear of the printer.
  10. Reconnect the power cord to the rear of the printer, and then press the Power button to turn on the printer.

Step two: Print a Print Quality Report

Print a test page to make sure that the hardware functions correctly.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.

Solution four: Clean the paper pick rollers

Dust or paper residue on the rollers inside the printer can cause paper feed issues. Follow these steps to clean the rollers.

Step one: Clean the paper pick rollers

note:
You will need a long cotton swab to clean the rollers.
  1. Press the Power button to turn off the printer.
  2. Disconnect the power cord from the rear of the printer.
  3. Raise the input tray.
    Figure : Raise the input tray
    Image: Raising the input tray
  4. Look down through the open input tray and find the gray paper pick rollers. You might need a flashlight to illuminate the area.
    Figure : Paper pick rollers
    Image: paper pick rollers
  5. Dampen a long cotton swab with bottled or distilled water, and then squeeze any excess water from the swab.
  6. Press the swab against the rollers and rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.
  7. Allow the rollers to dry for 10 or 15 minutes.
  8. Reconnect the power cord to the back of the printer.
  9. If the HP printer does not turn on, press the Power button.

Step two: Print a Print Quality Report

Select your operating system, and then follow the steps to print a test page to make sure that the hardware functions correctly.
  • If the self-test report prints, try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.
  • If the self-test report prints, but the original document does not, continue to the next solution in this document.
  • If the self-test report does not print, try printing the report again. Listen for the rubber paper-pick rollers; you should be able to hear them rotating. Then, try slowly pushing the paper farther in until the roller engages to pick up the paper. Be careful not to push the paper in too far, which can cause paper jams.
    • If the self-test report does not print when slowly pushing the paper farther in, repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the printer.
    • If the self-test report prints when slowly pushing the paper farther in, try printing the original document again. The paper might not have been loaded far enough into the printer. If the issue is resolved, there is no need to continue troubleshooting.
    • If the paper only feeds through the printer when you slowly push it farther in, repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the printer.

Solution five: Adjust the paper settings in the print driver

The printer might not pick up paper if the paper size and type in the paper tray do not match the size and type settings in the print driver. This feature of the printer helps to avoid wasting ink and paper if the paper is not what you expected.
  • If the document prints, the issue is resolved, and there is no need to continue troubleshooting.
  • If the document prints on plain white paper, but not a special paper type, there is no need to continue troubleshooting. The problem is probably related to the paper that you were trying to print on, or possibly a connectivity problem. Review the Cause and Prevention sections at the end of this document to check other possibilities.
  • If the document does not print, continue with the next solution.

Solution six: Service the printer

If the printer printed a self-test report with plain white paper, the printer is functional and does not need to be replaced. Other issues, such as connectivity, print driver settings, special paper, photo paper facing shiny side up, or slick or damaged paper might cause the problem. Review the following sections to learn about the common causes and how to prevent the issue.
Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.