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HP Photosmart 5520 series - Unable to print (Mac OS X)

Unable to print (Mac OS X)
If you are having trouble printing, try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Solution 1: Make sure that the printer is turned on
  1. Look at the On button located on the printer. If it is not lit, the printer is turned off. Make sure the power cord is firmly connected to the printer and plugged into a power outlet. Press the On button to turn on the printer.
  2. Try using your printer again.
Solution 2: Verify that paper is properly loaded in the input tray
  1. Do one of the following:
    Load full-size paper
    1. Pull out the paper tray, slide the paper-width guides outward, and then remove any other media that was previously loaded.
      Figure : Slide paper-width guide to its outermost position
      Load paper:
      • Insert a stack of paper into the input tray with the short edge forward and print side down.
        Figure : Insert stack of paper
      • Slide the stack of paper forward until it stops.
      • Slide the paper-width guides inward until they stop at the edges of the paper.
        Figure : Slide paper-width guide to the right
          note:
        If you pulled out the paper tray while loading, make sure you push it back in before you print.
      • Push the paper tray back in, and then open the paper tray extender.
        Figure : Slide paper-width guide to the right
    Load small-size paper
    1. Pull out the paper tray, slide the paper-width guides outward, and then remove any other media that was previously loaded.
      Figure : Slide paper-width guide to the left
      Load paper:
      • Insert a stack of photo paper into the paper tray with the short edge forward and print side down.
        Figure : Load photo paper in the tray
      • Slide the photo paper forward until it stops.
        Figure : Load photo paper in the tray
          note:
        If you are using photo paper that has perforated tabs, load the photo paper so that the tabs are closest to you.
      • Slide the paper-width guides inward until they stop at the edges of the paper.
        Figure : Slide paper-width guides inward
          note:
        If you pulled out the paper tray while loading, make sure you push it back in before you print.
      • Push the paper tray back in, and then open the paper tray extender.
        Figure : Slide paper-width guide to the right
    Load envelopes
    1. Pull out the paper tray, slide the paper-width guides outward, and then remove any other media that was previously loaded.
      Figure : Slide paper-width guide to its outermost position
      Load envelopes:
      • Insert one or more envelopes into the center of the input tray, with the envelope flaps on the left and facing up.
        Figure : Graphic - Load a stack of envelopes into the main input tray
      • Slide the stack of envelopes forward until it stops.
      • Slide the paper-width guides inward until they stop at the edges of the envelopes.
      • Push the paper tray back in, and then open the paper tray extender.
  2. Try using your printer again.
Solution 3: Check for error messages
  1. Check the display on the printer for any error messages.
  2. Resolve any errors.
  3. Try using your printer again.
Solution 4: If you are using a USB connection, disconnect and reconnect the USB cable
  1. Disconnect the USB cable from the printer and the computer.
  2. Wait 5-10 seconds.
  3. Reconnect the USB cable to the printer and computer.
    Figure : Graphic - Check the USB cable
      note:
    Long USB cables can adversely affect performance. Verify that the cable does not exceed 3 meters in length.
    Also, make sure you did not accidentally plug the USB cable into the Ethernet port. The Ethernet port is very similar to the USB port, and the USB connector fits into the Ethernet port.
  4. Try using your printer again.
Solution 5: Check if the printer is paused or offline
  1. In System Preferences, click Print & Fax (Mac OS X 10.6) or Print & Scan (Mac OS X 10.7).
  2. Select the printer in the printer list, and then click the Open Print Queue button.
  3. Click a print job to select it.
    Use the following buttons to manage the print job:
    • Delete: Cancel the selected print job.
    • Hold: Pause the selected print job.
    • Resume: Continue a paused print job.
    • Pause Printer: Pause all print jobs in the print queue.
  4. If you made any changes, try to print again.
Solution 6: Restart the computer
  1. Bookmark this page so that you can return to it if necessary, then restart your computer.
  2. Try using your printer again.
Solution 7: Check if you need to update your printer drivers
  1. Follow the link below to the Software and Driver Downloads page.
    If supported in your language, there is a link you can click to determine if your printer drivers are already up to date.
      note:
    In Mac OS 10.6 and 10.7, you can also try running the Apple Software Update.
  2. If an updated printer driver is available, follow the instructions to install it, and then try printing again.
Solution 8: Contact HP support
  1. If none of these solutions helped you, HP provides various assisted support options for your product.
    To expedite the support contact, have the following information available:
    • Product name (HP Photosmart 5520 series)
    • Model number (located inside the cartridge door)
      Figure : Graphic - Locate model number
    • The serial number of the printer (a 10-character code)
      The serial number is located on a sticker on the back or bottom of the printer. The serial number is the 10-character code on the sticker. It contains numbers and letters, but no dashes.
  2. Follow the link below to view the support page for your printer.
    If prompted, choose your country/region, and then click Contact HP for information about contacting technical support.
  3. Visit HP Support Forums and connect with HP users to get insights, tips, and answers to questions about your printer. Follow the link below to view the forums. (HP Support Forums may not be available in all languages.)

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