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    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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HP Deskjet 2510, 2520 Printers - Resume Light Blinks (Paper Jam)

This document is for HP Deskjet 2510, 2511, 2512, 2514, Deskjet Ink Advantage 2515, 2516, and 2520hc, and Deskjet Ultra Ink Advantage 2529 All-in-One printers.
During a print job, the printer stops feeding pages, and a Paper Jam error message displays on the computer. The Attention light and the Media Error indicator blink fast, and the Segment Display Counter displays and blinks fast.
  note:
Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.
Control panel lights indicating paper jam
Step 1: Press the Cancel button
Press the Cancel button to try to clear the jam automatically. If canceling the print job resolves the issue, you do not need to continue troubleshooting.
Step 2: Remove any loose paper, debris, or foreign objects from the trays
To remove loose debris from the input and output trays, disconnect the power cord, and check for loose objects in the trays.
  1. Turn off the printer.
  2. Disconnect the USB cable from the rear of the printer.
  3. Disconnect the power cord from the rear of the printer.
      warning:
    You must disconnect the power cord before you reach inside the HP printer to avoid risk of injuries or electric shock.
  4. Remove any loose sheets of paper from the input tray.
  5. Pull the input tray guard back and hold it so you can look inside the input tray.
      note:
    If your printer does not have an input tray guard, skip to the next step to remove any foreign materials.
    Holding input tray guard
  6. Look inside the input tray, and then remove any foreign materials such as paper clips, debris, or other objects that might have fallen inside.
    Look inside input tray.
  7. Use your fingers to move the pick mechanism located inside the input tray, and then remove any foreign objects or debris.
    Move the pick mechanism inside the input tray.
      caution:
    Make sure there are no foreign materials that remain inside the input tray as this could result in further paper jams or damage to the printer.
  8. If you do not see any debris, tilt the printer on its side, move the pick mechanism, and then remove any foreign objects. Debris might fall out of the printer.
    Tilt the printer on its side, move the pick mechanism, and then remove any foreign objects found.
  9. If debris does not fall out, look inside the input tray, and then remove any foreign materials such as paper clips or other objects that might have fallen inside.
  10. Return the printer to its normal position.
    Turn the printer to its normal position.
  11. Remove any loose sheets of paper or foreign material from the output tray.
    Remove any loose paper.
Try to print. If the error persists, continue to the next step.
Step 3: Look for jammed paper
Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until you locate the jam.
If you have checked and removed any jammed paper from each printer area and the error persists, continue to the next step.
Step 4: Make sure the carriage can move freely
Make sure the carriage moves freely across the width of the printer.
  1. Turn on the printer.
  2. Open the cartridge access door.
    The carriage moves to the center of the printer.
    Open the cartridge access door
  3. Wait until the carriage is idle and silent before you continue.
  4. With the printer turned on, disconnect the power cord from the rear of the printer.
  5. Unplug the power cord from the power source or electrical outlet.
      warning:
    You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without the risk of electrical shock.
  6. Check for any paper or objects that might be restricting the carriage, and then remove any paper or objects that you find.
      caution:
    If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If pieces of paper remain in the printer, more paper jams can occur.
  7. Reach inside the printer through the cartridge door, and then manually move the carriage.
    • If the carriage is stuck on the right side of the printer, move the carriage to the left side of the printer.
    • If the carriage is stuck on the left side of the printer, move the carriage to the right side of the printer.
    • If the carriage is stuck in the middle of the printer, move the carriage to the right side of the printer.
  8. Remove any loose paper or obstructions found.
  9. Make sure the carriage can move freely across the width of the printer. Firmly push the carriage to the left side of the printer, and then to the right side.
  10. Close the cartridge access door.
    Close the cartridge access door
  11. Reconnect the power cord to the back of the printer.
  12. Plug the power cord back into the power source or electrical outlet.
  13. Turn on the printer.
If clearing the carriage path resolved the issue, you do not need to continue troubleshooting.
Step 5: Use an automated tool to clean the paper feed rollers
Using the automated tool to clean the paper feed rollers can help clear paper jams.
  1. Turn on the printer.
  2. Remove any paper from the input tray.
  3. Press and hold the Power button, press the Cancel button three times, press the Scan button seven times, and then release the Power button.
    The printer makes noise for about one minute.
  4. Wait until the printer stops making noise completely before you continue to the next step.
Try to print. If the error persists, continue to the next step.
Step 6: Use an automated tool to clean ink smears
Cleaning ink smears can help clear paper jams and optimize print quality.
  1. Press the Power button to turn on the printer.
  2. Load paper in the input tray.
  3. Press and hold the Power button, press the Cancel button three times, press the Scan Button eight times, and then release the Power button.
    The printer feeds one page, and makes noise for about one minute.
  4. Wait until the page is ejected from the printer before you continue to the next step.
Try to print. If the error persists, continue to the next step.
Step 7: Manually clean the paper feed rollers
Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the rollers inside the printer, and then try to print again.
  1. Turn off the printer.
  2. Disconnect the power cord from the back of the printer.
  3. Raise the input tray.
    Graphic: Raise the input tray
  4. Pull the input tray guard back and hold it so you can look inside the input tray.
      note:
    If your printer does not have an input tray guard, skip to the next step.
    Holding input tray guard
  5. Look down through the open input tray and find the gray paper pick rollers. You might need a flashlight to illuminate the area.
    Photo: paper pick rollers
  6. Dampen a long cotton swab with bottled or distilled water, and then squeeze any excess water from the swab.
  7. Press the swab against the rollers and rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.
  8. Allow the rollers to dry for 10 or 15 minutes.
  9. Reconnect the power cord to the back of the printer.
  10. Turn on the printer.
Try to print. If the error persists, continue to the next step.
Service or replace your HP product if you completed all preceding steps.
To see if your product is still under warranty, go to the warranty check website http://www.support.hp.com/checkwarranty. Contact HP Support to schedule a repair or replacement. If you are in Asia Pacific, Contact HP Support to find a local service center in your area.
Repair fees might apply for out-of-warranty products.

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