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Welcome to HP Customer Support

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  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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HP Designjet T790 and T1300 ePrinter Series - Cannot access the HP Utility

Cannot access the HP Utility
If you have not done so already, please read Access the HP UtilityAccess the HP Utility.
From the front panel, press , then , then Setup > Connectivity > Advanced > Web Services > Printer utility software > Enabled.
If you still cannot connect, switch the printer off and back on with the Power key on the front panel.

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Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country/Region: Hong Kong SAR

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